Joseph Epps
22 Berkeley Circle, Suffern,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Assistant Directors
Cakes N' Beyond
03.2019 - Current
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Supported continuous process and performance improvement for manufacturing issues, robustness and compliance.
- Supported health agency inspections as liaison to regulatory agencies on technical and manufacturing issues related to assigned product and processes.
- Verified supply chain conformance with production requirements by cultivating productive vendor relationships.
- Oversaw purchasing and organization of supplies, deliveries, client services, artistic creations, and inventory.
Security Officer(Per Diem)
Michael Zimet Enterprises
01.2016 - 04.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Auto Sales Leasing Manager
Hassel BMW/Freeport
04.2012 - 06.2018
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Created and submitted daily reports on leasing activities.
Internet Auto Sales Manager
Lexus Of Massapequa
03.2007 - 04.2012
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
- Located merchandise across various stores to address customer needs.
- Updated company website with deals and product packages.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Communicated product quality and market comparisons by creating sales presentations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Internet Auto Sales Manager
Lexus Of Queens
05.2005 - 03.2007
- Lexus Certified
- Responsible for Internet structuring and advertising
- Sales closer for Internet prospects
- Trained sales staff
- Handle client concerns and inquiries
- Daily managerial operations
Auto Sales Manager/ Trainer and Coordinator
Major World Auto/Major Chevrolet
08.1999 - 04.2005
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Assisted in development of employee assessments to measure training value.
- Coordinated technical training and personal development classes for staff members.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Developed departmental systems and procedures to better align workflow processes.
Education
No Degree -
Lehman College of The City University of New York
The Bronx, NY05.1983
High School Diploma -
Mount Saint Michael Academy
Bronx, NY06.1982
Skills
- Positive Reinforcement Strategies
- Customer Service Process Improvement
- Negotiation
- Business Goals
- Staff Management
- Training and Development
- Industry Knowledge
- Team Meetings
- Daily Production Reports
- Regulatory Compliance
- Managing Operations and Efficiency
- Client Interfacing
- Team Operations
- Staff Coordination
- Contract Management
Timeline
Assistant Directors
Cakes N' Beyond
03.2019 - Current
Security Officer(Per Diem)
Michael Zimet Enterprises
01.2016 - 04.2019
Auto Sales Leasing Manager
Hassel BMW/Freeport
04.2012 - 06.2018
Internet Auto Sales Manager
Lexus Of Massapequa
03.2007 - 04.2012
Internet Auto Sales Manager
Lexus Of Queens
05.2005 - 03.2007
Auto Sales Manager/ Trainer and Coordinator
Major World Auto/Major Chevrolet
08.1999 - 04.2005
No Degree -
Lehman College of The City University of New York
High School Diploma -
Mount Saint Michael Academy
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