Summary
Overview
Work History
Skills
Certification
Timeline
Generic

JOSEPH ERGAS

Monroe,NY

Summary

Dedicated achiever who combines expertise in interpersonal relations with systemized efficiency in order to enable large-scale progress for company. Sensitive and committed individual with nearly 25 years of experience aiding children and adults struggling with mental health issues. Passionate about connecting clients with top-notch providers and maintaining maximum confidentiality.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Customer assistance

The Que Kiosk
01.2020 - Current
  • New York State Notary administers and oversees the signing of legal documents.
  • Answer incoming customer calls, providing information to new and current customers, determining the quickest, most effective ways to answer a client’s or customer’s questions, ensure positive interactions with customers
  • Handle customer inquiries and complaints
  • Coordinate with IT department on all office equipment
  • Manage relationships with vendors, service providers, and landlord
  • Monitor and maintain office supplies inventory
  • Computer skills and knowledge of office software packages
  • Following up with clients or customers by phone or email to check that they’re still satisfied with their services
  • Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.

Private Mentor

01.2015 - 01.2020
  • Provides knowledgeable and sensitive guidance to struggling teenagers, helping them deal with difficult home and school situations

Consultant

RELIEF RESOURCES
01.2006 - 01.2014
  • Company Overview: Non-profit mental health organization that answers approximately 50,000 calls annually
  • Provided referrals and advice to callers reaching out to a non-profit mental health organization
  • Consolidates data on all mental health providers in area and matches callers with appropriate professionals
  • Maintained complete confidentiality when dealing with sensitive issues, such as addictions
  • Set up feedback lines for all doctors and therapists in order to determine community reactions to various providers
  • Non-profit mental health organization that answers approximately 50,000 calls annually

Medicaid Service Coordinator

HAMASPIK OF ROCKLAND/ORANGE COUNTY
01.2001 - 01.2012
  • Coordinated service for 30–40 clients, which included setting long-term goals, arranging provider schedules, and completing any necessary paperwork
  • Met with parents annually and reviewed files independently every six months in order to assess patient plans and determine necessary services
  • Compiled monthly progress notes and ensured they complied with all Medicaid and government guidelines
  • Arranged daily schedules for therapists and transportation
  • Familiar with government agencies, such as the Social Security Administration and FSA, which aided in increased approval for services
  • Served as the basic CPR instructor for the entire staff

Skills

  • Mental Health Expertise
  • Medical Referrals
  • Compiling Reports
  • Customer Service
  • Schedule Coordination
  • Interpersonal Skills
  • Professional Communication
  • Microsoft Word
  • QuickBooks
  • Counter customer assistance
  • Customer assistance
  • Customer assistance and interaction
  • Virtual customer assistance

Certification

Notary Public, State of New York

Timeline

Customer assistance

The Que Kiosk
01.2020 - Current

Private Mentor

01.2015 - 01.2020

Consultant

RELIEF RESOURCES
01.2006 - 01.2014

Medicaid Service Coordinator

HAMASPIK OF ROCKLAND/ORANGE COUNTY
01.2001 - 01.2012

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JOSEPH ERGAS