Joseph Erhabor
Winter Garden,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Cutomer Technical and Warranty Support
Alorica
08.2022 - Current
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
- Providing warranty information to customers ensures they receive support and allows for the dispatch of technicians to resolve any issues.
Mentor - SME- Subject Matter Expert
Alorica
04.2021 - 08.2022
- Train agents to handle calls, teach proper protocols and procedures, provide call templates for assistance, de-escalate calls, report performance to upper management, and develop plans for agents.
Customer Representative
Alorica
04.2021 - 08.2022
- Assisting customers over the phone, managing orders, contacting vendors, answering questions, and resolving discrepancies.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
Education
Bachelor of Applied Science in Business and Organizational Leadership - Supervision and Management
Valencia College
Orlando, FL12.2020
Associate of Arts Degree -
Valencia College
Orlando, FL12.2018
Skills
- Attentive listener
- Adaptability
- Problem solver
- Leadership
- Microsoft Word, Excel and Power
- Adobe Photoshop
- Davinci Resolve
Accomplishments
- President’s List 2020
- Achieved Dean’s List 2019
- Promoted from Agent to a Mentor due to High QA Scores of 100s
Timeline
Cutomer Technical and Warranty Support
Alorica
08.2022 - Current
Mentor - SME- Subject Matter Expert
Alorica
04.2021 - 08.2022
Customer Representative
Alorica
04.2021 - 08.2022
Bachelor of Applied Science in Business and Organizational Leadership - Supervision and Management
Valencia College
Associate of Arts Degree -
Valencia College