JOSEPH ERIC PHILBRICK

Floyd

Summary

Accomplished leader in technical operations, specializing in wireless ISP management and network troubleshooting. Expertise in supervising technical support teams and coordinating commercial networking installations, ensuring compliance with quality standards while fostering team development and maintaining strong vendor partnerships.

Overview

years of professional experience

Certification

Work History

Chief Technician / Department Head

Seiontec Systems

04.2022 - Current

Lead field technicians and internal technical support personnel for a rural wireless internet service provider serving residential and commercial customers.
Monitor, maintain, and troubleshoot point-to-multipoint wireless network infrastructure, communication towers, and customer premise equipment.
Diagnose and resolve service interruptions, network outages, performance issues, and equipment failures to maintain reliable customer connectivity.
Coordinate installation, deployment, and maintenance of commercial networking equipment for businesses with varying technical requirements.
Manage hiring, onboarding, training, scheduling, performance management, employee development, and retention of technical staff.
Oversee inventory management, procurement, and vendor relationships for networking equipment, installation materials, and operational supplies.
Assist executive leadership with tower lease negotiations, customer contracts, and operational planning.
Complete contract network deployment projects while maintaining strict documentation, quality control, and compliance standards.
Serve as primary escalation point for complex technical issues and critical service disruptions.

General Manager / Assistant Manager

Chili's Grill & Bar

01.2017 - 01.2022

Promoted from Assistant Manager to General Manager through demonstrated leadership and operational excellence.
Directed daily operations of a high-volume restaurant including staffing, scheduling, inventory management, budgeting, and customer service.
Managed hiring, onboarding, training, coaching, and performance evaluations for restaurant personnel.
Controlled labor costs, inventory levels, cash handling procedures, and vendor relationships.
Maintained operational compliance while consistently delivering high guest satisfaction.
Led employee development initiatives that improved retention and team performance.

Assistant Manager

Ruby Tuesday

01.2011 - 01.2017

Managed shift operations, employee scheduling, and customer service functions to ensure efficient daily operations.
Coordinated staff and supported daily restaurant operations to enhance team collaboration and service quality.
Prepared financial reports and managed bank deposits to support accurate financial tracking and problem resolution.

Education

Bachelor of Arts - English Writing, Secondary Education

University of Lynchburg

Lynchburg, VA

01-2010

Skills

Wireless ISP Operations
Wireless networks
Network monitoring
Router & Switch Configuration
Commercial Network Installations
Tower Infrastructure Maintenance
Service operations
Quality control
Project management
Vendor management

Inventory and Asset Management
Support management
Problem solving
Microsoft Office Suite
Effective communication
Communication skills
Leadership development
Safety Management
Customer support