Joseph Ernster
Apple Valley,MN
Summary
Dynamic professional with experience at Alliance Health, excelling in client relationship management and emotional support. Proven ability to enhance team productivity through effective delegation and clear communication. Skilled in problem-solving and field operations, ensuring client satisfaction and safety in high-pressure environments. Committed to fostering positive experiences for all stakeholders.
Overview
3
3
years of professional experience
Work History
Personal Care Assistant
Alliance Health
07.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Event Security Guard
Best Security And Crowd Control
09.2023 - 02.2025
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Permitted entry with escort for approved persons into secure locations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Managed High Leverage VIP's to make sure they had a good experience.
Field Cordinator
Mash Performance
07.2022 - 08.2022
- Provided clear instructions for proper field marking and layout to maintenance crew and volunteers.
- Increased client satisfaction by maintaining frequent progress updates and addressing concerns promptly.
- Enhanced team productivity with effective delegation and clear task assignment.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
BBA - Marketing And Sales
University of Wisconsin, Eau Claire
Eau Claire, WI05-2027
Associate of Science - Individual Studies
Dakota County Technical College
Rosemount05-2025
Skills
- Field operations
- Emotional support
- Client relationship management
- Observational skills
- Installation procedures
- Teamwork
- Customer service
- Problem-solving
- Time management
- Leadership skills
- Excellent communication
- Troubleshooting skills
- Organizational skills
- Team collaboration
- Goal setting
- Interpersonal communication
Timeline
Event Security Guard
Best Security And Crowd Control
09.2023 - 02.2025
Personal Care Assistant
Alliance Health
07.2023 - Current
Field Cordinator
Mash Performance
07.2022 - 08.2022
BBA - Marketing And Sales
University of Wisconsin, Eau Claire
Associate of Science - Individual Studies
Dakota County Technical College
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