Joseph Ervin
Dallas,TX
Summary
Dynamic and results-driven professional with extensive experience at Amazon, excelling in equipment operation and safety compliance. Proven ability to enhance productivity through effective teamwork and problem-solving. Recognized for maintaining accurate inventory records and training new employees, contributing to a secure and efficient warehouse environment.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Op Operator/inbound and Outbound Dock Team
Amazon
10.2024 - 04.2025
- Operated material handling equipment to facilitate efficient movement of products within the warehouse.
- Maintained accurate inventory records through regular stock audits and system updates.
- Collaborated with team members to achieve daily productivity targets and meet operational goals.
- Adhered to safety protocols and procedures, ensuring a secure working environment for all staff.
- Assisted in training new employees on equipment operation and safety standards.
- Operated forklifts and pallet jacks to transport goods efficiently within warehouse.
- Loaded and unloaded delivery trucks, ensuring proper handling of merchandise.
- Assisted team members in organizing stock and optimizing storage space.
Customer Service Representative
Sedgwick Claims Management
04.2023 - 07.2024
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Assisted customers with inquiries, ensuring prompt resolution of issues and enhancing satisfaction.
- Demonstrated adaptability by quickly learning product details and service protocols to assist clients accurately.
- Utilized customer service software to log interactions and track resolutions for continuous improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
UnitedHealth Group
08.2022 - 05.2023
- Resolved customer inquiries via chat, ensuring timely and accurate responses.
- Maintained up-to-date product knowledge to provide accurate assistance to customers.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Peleton
02.2020 - 06.2022
- Delivered exceptional customer service, resolving inquiries and enhancing satisfaction through effective communication.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree -
Navarro College
Corsicana, TXSkills
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Live chat support
- Product knowledge
- Teamwork and collaboration
- Multitasking
- Computer skills
- Calm under pressure
- Active listening
- Time management
- Self-motivated and disciplined
- Picking and packing
- Packaging and labeling
- Heavy lifting
- Loading and unloading
- Order picking
- Clear communication
Timeline
Op Operator/inbound and Outbound Dock Team
Amazon
10.2024 - 04.2025
Customer Service Representative
Sedgwick Claims Management
04.2023 - 07.2024
Customer Service Representative
UnitedHealth Group
08.2022 - 05.2023
Customer Service Representative
Peleton
02.2020 - 06.2022
No Degree -
Navarro College
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