JOSEPH ESPRIT
McKinney,TX
Summary
- Possess over fifteen years of experience working at various golf courses as Assist to the Golf Professional
- Northern Texas PGA Apprentice and Assistant 1990/2021-2025
- Southern Texas PGA Apprentice and Assistant 2002
- Outgoing and friendly with strong motivation for success.
- Hardworking and reliable Assistant with strong teaching skills.
- Highly organized, proactive and punctual with team-oriented mentality.
- Avid Golfer, self starter, adapt easily to new situations.
Overview
41
41
years of professional experience
Work History
Pro Shop Associate/ Instructor Trip Golf
Westridge Golf Club
McKinney, TX
08.2021 - Current
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Stayed up to date on store promotions, payment policies and security practices.
- Recommended optimal merchandise based on customer needs and desires.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Used computerize register system to ring up customer purchases, process payments and issue receipts.
- Communicated with customers about products and services offerings, including policies, restrictions and refund policies.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Mixed and matched paints according to customer specifications, and knowledge of customer preferences and active listening skills.
- Drove sales of Practice, Learn and Play memberships and other golf products by applying proactive nature, knowledge of customer preferences and active listening skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Pro Shop Associate/Cart Barn Attendant
Golf Club of Mckinney
McKinney, TX
05.2013 - 04.2014
- Organized carts in bay after returning from parking lot.
- Retrieved carts from docking areas in retail parking lots.
- Loaded and unloaded golf clubs from automobiles and golf carts for members and guests and fully stocked carts with towels, scorecards, pencils and divot sand.
- Repaired damaged carts.
- Maintained 75 golf carts and other golf club vehicles by changing tires, fueling vehicles, replacing battery water, verifying charge and updating care service log.
- Tracked and maintained rental club inventory and serviced and replenished practice area by washing and replenishing balls to verify top condition for golfers.
- Trained golf cart attendants to verify customer service consistency and instructed guests on proper cart handling and club loading onto carts.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
- Collaborated with peers to deliver consistent service and promote customer retention.
Assistant Golf Professional
Hackberry Golf club
Houston, TX
02.1992 - 08.2007
- Worked in office to answer phones, provide information to callers and schedule tee times and private lessons.
- Assisted with ordering items, apparel and clubs for pro shop from various vendors.
- Monitored golf shop for overall cleanliness 3 times per shift, straightening up items.
- Supervised play pace to promote positive and memorable experience for players on golf course.
- Trained 4 new staff members on providing excellent customer service and engagement through active listening and appropriate question response.
Assistant Golf Professional
Meadowbrook Golf Course
Fort Worth, TX
06.1990 - 11.1992
- Monitored golf shop for overall cleanliness 3 times per shift, straightening up items.
- Worked in office to answer phones, provide information to callers and schedule tee times and private lessons.
- Supervised play pace to promote positive and memorable experience for players on golf course.
Golf Instructor
Metropolitan Community College - Longview
Omaha, NE
05.1988 - 09.1990
- Educated athletes in rules, strategies, sportsmanship, and performance principles.
- Guided athletes with encouragement, motivation, and nutritional advice to support athletic performance and overall well-being.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Developed exercise regimens targeting individual athlete needs.
Assistant Greenskeeper
Happy Hollow Country Club
Omaha, NE
05.1987 - 08.1990
- Maintained both two-cycle and four-cycle equipment used in regular greenskeeping.
- Managed settings and maintained sprinkler systems for lawn and bed watering.
- Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
- Mixed and applied fertilizers, herbicides, or insecticides to promote growth and mitigate pests.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Kept appearance of turf neat and professional with daily mowing, trimming and maintenance.
- Managed nearby features such as bunkers with raking and regular care.
- Set up courses each day by changing cups, putting out flags and emptying trash.
- Removed leaves, clippings and debris with blowers or collection methods.
- Improved appearance of greens and planted new trees and shrubbery.
Assistant Golf Professional
Miller Park Golf Course
Omaha, NE
05.1989 - 05.1990
- Worked in office to answer phones, provide information to callers and schedule tee times and private lessons.
- Assisted with ordering items, apparel and clubs for pro shop from various vendors.
- Monitored golf shop for overall cleanliness 3 times per shift, straightening up items.
- Supervised play pace to promote positive and memorable experience for players on golf course.
Pro Shop/Bag Room Attendant
Wakanda Country Club
Des Moines, IA
04.1984 - 10.1985
- Assist in sales of Pro Shop merchandise and Golf club repair and regriping.
Assistant Manager Golf Course Pro Shop
Willow Creek Golf Course
Des Moines, IA
05.1985 - 08.1985
- Assist in overall management of golf course pro shop.
Education
Bachelor of Science - Multidisciplinary Studies
University of Nebraska At Omaha
Omaha, NE05.2021
Skills
- Extensive Golf Course and Pro Shop Management experience
- Inventory control, Merchandise pricing and sales experience
- Maintain Handicap sheets
- Prepare tournament notices and event sheets
- Successfully teach and conduct Junior Clinics
Timeline
Pro Shop Associate/ Instructor Trip Golf
Westridge Golf Club
08.2021 - Current
Pro Shop Associate/Cart Barn Attendant
Golf Club of Mckinney
05.2013 - 04.2014
Assistant Golf Professional
Hackberry Golf club
02.1992 - 08.2007
Assistant Golf Professional
Meadowbrook Golf Course
06.1990 - 11.1992
Assistant Golf Professional
Miller Park Golf Course
05.1989 - 05.1990
Golf Instructor
Metropolitan Community College - Longview
05.1988 - 09.1990
Assistant Greenskeeper
Happy Hollow Country Club
05.1987 - 08.1990
Assistant Manager Golf Course Pro Shop
Willow Creek Golf Course
05.1985 - 08.1985
Pro Shop/Bag Room Attendant
Wakanda Country Club
04.1984 - 10.1985
Bachelor of Science - Multidisciplinary Studies
University of Nebraska At Omaha
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