Joseph Estelle
Wall Township
Summary
Dynamic professional with extensive experience in customer service and inventory management at. Proven track record in enhancing operational efficiency and customer satisfaction through effective communication and leadership. Skilled in shipping and receiving, with a strong focus on quality control and team collaboration, resulting in reduced errors and improved workflow.
Overview
18
18
years of professional experience
Work History
Receiver
Foodtown
05.2023 - Current
- Received and inspected incoming shipments for quality and accuracy.
- Organized stock in warehouse to optimize space and accessibility.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Operated forklifts and pallet jacks to transport products within the facility.
- Implemented safety protocols to minimize workplace accidents and injuries.
- Trained new employees on proper receiving procedures and equipment usage.
- Coordinated with vendors to resolve issues related to damaged or incorrect shipments.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Improved communication with suppliers, resulting in better coordination of incoming shipments.
- Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
- Streamlined the unloading process, reducing time spent on manual labor tasks.
- Coordinated with other departments for seamless integration of received goods into various operations.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
Pool Technician
Pool and Spa Doctor
03.2022 - 05.2022
- Conducted regular pool maintenance, ensuring optimal water chemistry and cleanliness.
- Diagnosed and repaired equipment malfunctions, enhancing operational reliability and client satisfaction.
- Collaborated with clients to schedule services and address specific pool care needs efficiently.
- Developed and maintained positive relationships with customers, contributing to repeat business growth.
- Implemented new cleaning techniques to improve service quality and reduce turnaround time.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Ensured client retention with consistent delivery of high-quality pool maintenance services.
- Assembled and disassembled filters for pool openings, closings and repairs.
Customer Service Manager
Walamrt
05.2016 - 05.2020
- Led customer service team to enhance operational efficiency and improve service delivery standards.
- Developed training programs to elevate staff performance and maintain high customer satisfaction levels.
- Implemented feedback mechanisms to address customer concerns, resulting in improved service protocols.
- Analyzed customer service metrics to identify trends and drive strategic improvements in processes.
- Mentored team members, fostering a collaborative environment that encouraged professional growth and accountability.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Processed cash transactions accurately and efficiently in high-volume retail environments.
- Maintained accurate cash drawer balances through meticulous record-keeping and reconciliation.
- Trained junior staff on cash handling procedures and customer service best practices.
- Conducted regular audits of cash registers to ensure compliance with financial policies and procedures.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Reduced discrepancies in cash registers through meticulous reconciliation at the end of each shift.
Customer Service Manager
Foodtown
06.2008 - 05.2016
- Coordinated cross-departmental initiatives to streamline communication and enhance overall customer experience.
- Oversaw scheduling and resource allocation to optimize workforce productivity during peak operational periods.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer interaction techniques.
- Implemented promotional displays to enhance product visibility and encourage sales.
- Monitored inventory levels and assisted with stock replenishment as needed.
- Collaborated with team members to streamline checkout processes during peak hours.
- Ensured compliance with store policies and procedures for cash handling and security measures.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Mount Dora High School
Mount Dora Florida05-2008
Skills
- Shipping and receiving
- Customer service
- Product inspection
- Record preparation
- Inventory restocking
- Sales experience
- Leadership qualities
- Team player attitude
- Stamina and endurance
- Speed and agility
- Inventory auditing
- Defensive recognition
- Coachability
- Company policies
- Shipment coordination
- Secure handling
- Inventory management
- Shipping coordination
- Cost controls
- Merchandise identification
- Workstation housekeeping
- Stock room
- Punctual and reliable
- Effective communication
Timeline
Receiver
Foodtown
05.2023 - Current
Pool Technician
Pool and Spa Doctor
03.2022 - 05.2022
Customer Service Manager
Walamrt
05.2016 - 05.2020
Customer Service Manager
Foodtown
06.2008 - 05.2016
High School Diploma -
Mount Dora High School