Joseph Evans
Sacramento,CA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
9
9
years of professional experience
Work History
Account Manager
Wrike
05.2022 - Current
- Educated clients on new products or services to increase customer engagement with brand
- Facilitated client satisfaction and renewed customer relations to drive growth
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Coordinated with internal teams to facilitate prompt delivery of client projects
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
Recruiter
Proliance Consulting
08.2021 - 02.2022
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Evaluated strengths and weaknesses of candidates through effective screening processes
Business Account Manager
Verizon Wireless
05.2021 - 08.2021
- Provided SAAS solutions to businesses for work order management, fleet management, network management, and software firmware management
- Collaborated with vendors and solution partners to increase sales and customer support
- Focused on customer growth, retention, and creating new ways to utilize mobility and technology to drive revenue
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Manager
09.2019 - 05.2021
- Responsible for execution of development of team and implementing strategies to generate leads through Salesforce as well as customer engagement and customer experience using data in Tableau to improve metrics
- Led team of 10 plus sales representatives and partnered with General Manager and District
- Manager to achieve total Net Growth of 190% to annual quota
- Administered performance reviews and assisted with raises and coaching when needed
- Earned Top performing award honors in Net Growth Adds as well as Revenue sales
Inside Sales Representative
10.2017 - 05.2021
- Worked with a field of 70 plus representatives and consistently ranked in the top 3 on monthly reporting
- Created, managed, and implemented creative sales campaigns
- Provided SAAS Solutions to customers in a retail environment
- Earned Winner’s Circle each year I was in sales as a representative (Nationwide Top 15%)
Relationship Banker
JP Morgan Chase
04.2016 - 11.2016
- Learn and adapted to a new system and procedures to open, close, and perform maintenance on client’s accounts
- Compiled and analyzed financial reports to identify areas of improvement
- Assisted small businesses throughout the account opening process as well as educating them on external and internal products that improve their business
- Consultative relationship with customers, establishing new clients, deepening relationship with clients, and delivering results
Ticket Sales Executive
Santa Cruz Warriors
11.2014 - 02.2016
- Assisted with accumulating over $1 Million in ticket sales for Golden State Warriors affiliate team, Santa Cruz Warriors
- Provided elite client services to season ticket holders instilling level of loyalty and support for consistent fanbase
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed time efficiently in order to complete all tasks within deadlines
- Identified issues, analyzed information and provided solutions to problems
Education
B.A - American History
University of California
Santa Cruz, CA2016
Skills
- Customer Success
- Client Rapport-Building
- Revenue Retention
- Account Management
- Talent Management
- Effective Customer Communication
- Requirements Management
- Reporting and Performance Analysis
- Customer Account Review
Timeline
Account Manager
Wrike
05.2022 - Current
Recruiter
Proliance Consulting
08.2021 - 02.2022
Business Account Manager
Verizon Wireless
05.2021 - 08.2021
Sales Manager
09.2019 - 05.2021
Inside Sales Representative
10.2017 - 05.2021
Relationship Banker
JP Morgan Chase
04.2016 - 11.2016
Ticket Sales Executive
Santa Cruz Warriors
11.2014 - 02.2016
B.A - American History
University of California
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