Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Fagan

Columbus,OH

Summary

Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

Field Engineer II /Senior Technical Support Engineer

Insight LPR
01.2022 - Current
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Tested new software and hardware prior to deployment.

Electronic Engineering Technician

TD SYNNEX
04.2022 - 06.2022
  • Enhanced product performance by troubleshooting and repairing electronic circuits and systems.
  • Streamlined production processes by implementing new testing procedures to improve efficiency.
  • Improved system reliability with thorough inspection, testing, and maintenance of electronic components.
  • Reduced downtime, diagnosing and resolving complex technical issues in a timely manner.

Graduate MS Student

Franklin University
08.2018 - 08.2020
  • Demonstrated comprehension of textbooks and other assigned reading materials via written and oral presentations.
  • Obtained Bachelor's of Science in Information Technology with a concentration in systems administration.

Data Entry Verification

Ni Source Columbia Gas
07.2018 - 08.2018
  • Performed Intermediate to advanced data entry duties while supporting multiple data entry tasks in various systems
  • Involved in managing confidential and sensitive information
  • Made decisions and recommendations within established guidelines, procedures or policies and up to those within authorized limits
  • Maintained accurate records with simple mechanical adjustments, such as switching sets and changing control features
  • Contracted through Yoh Staffing – (215) 656-2650

Accounting/Data Entry Assistant

The Witness Group
11.2016 - 12.2016
  • Maintained monthly procurement plan to support timely supply and delivery of quality supplies and equipment.
  • Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
  • Contracted through Heiser Staffing – (833) 443-4737

Administrative Clinical Coordinator

United Health Group, Optum
05.2016 - 11.2016
  • Oversaw quality assurance program to enhance performance and consistently achieve superior care standards.
  • Work with quality control to make monthly and weekly reports
  • Contracted through SRG – Extended - (877) 774-7742

Picking Technician

Omnicare, CVS Health
11.2015 - 02.2016
  • Prepared orders by processing requests, pulled materials from warehouse, filled prescriptions, and prepared shipments.
  • Filled daily drug orders accurately and efficiently in a timely manner, under supervision of a pharmacist.
  • Contracted through AHS Pharm Stat (877) 309-3546

Regulatory Affairs Associate

Henry Schein Animal Health
08.2015 - 10.2015
  • Gathered, evaluated, organized, managed, and collated information in varying formats.
  • Working with AS400 client and Excel to obtain DEA compliant information.
  • Interpreted regulatory rules or rule changes and monitored communication through corporate policies and procedures.
  • Contracted through Alliance Scientific Solutions for compliance project.

Acute Care Pharmacy Technician

Grant Medical Center, OhioHealth
03.2014 - 05.2015
  • Interpret, obtain, prepare/compound, label, and distribute pharmacy products for patient use while taking into consideration patient age and any other relevant information.
  • Use of Pyxis dispensing systems and McKesson automation software.
  • Used 797 cleanroom standards while compounding various medications.
  • Trained in Epic healthcare systems.

Flow Team Member, Pharmacy Technician

Target
11.2012 - 03.2014
  • In-stocks Team

Education

Bachelor of Science - Information Technology

Franklin University
Columbus, OH
08.2020

Skills

  • Data analysis
  • Technical Analysis
  • Microsoft Windows and Office
  • Analytical and Methodical
  • Computer Diagnostics
  • Troubleshooting Network Issues
  • Technical Troubleshooting
  • Multitasking and Prioritization
  • Hardware and Software Repair
  • System Configuration
  • System Maintenance
  • MySQL
  • Desktop Partitioning Software
  • Remote Technical Support
  • LAN and WAN Assessment
  • Hardware and Software Configuration
  • Problem Solving
  • Help Desk Support
  • Attention to Detail
  • Database Management Software
  • Databases: Oracle,
  • Eagerness to Learn New Technologies
  • Java Programming Language
  • Scripting Languages: PHP, Python, Javascript
  • Microsoft Office
  • Linux Environments
  • Hardware Configuration
  • Amazon Web Services
  • Data Warehousing and Analytics
  • Schematics Interpretation
  • Computer Assisted Design CAD Software
  • SOLIDWORKS Software
  • AutoDesk AutoCAD Software
  • Python Programming Language

Certification

PTCB Certified Pharmacy Technician (CPhT) Certification Number: 620107010350835

Timeline

Electronic Engineering Technician

TD SYNNEX
04.2022 - 06.2022

Field Engineer II /Senior Technical Support Engineer

Insight LPR
01.2022 - Current

Graduate MS Student

Franklin University
08.2018 - 08.2020

Data Entry Verification

Ni Source Columbia Gas
07.2018 - 08.2018

Accounting/Data Entry Assistant

The Witness Group
11.2016 - 12.2016

Administrative Clinical Coordinator

United Health Group, Optum
05.2016 - 11.2016

Picking Technician

Omnicare, CVS Health
11.2015 - 02.2016

Regulatory Affairs Associate

Henry Schein Animal Health
08.2015 - 10.2015

Acute Care Pharmacy Technician

Grant Medical Center, OhioHealth
03.2014 - 05.2015

Flow Team Member, Pharmacy Technician

Target
11.2012 - 03.2014

Bachelor of Science - Information Technology

Franklin University

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