Joseph Fajuroki
Houston,TX
Summary
Detail-oriented professional experienced in administrative settings. Articulate and patient with strong collaboration skills. Known for balancing efficiency and accuracy.
Overview
8
8
years of professional experience
Work History
Claims Analyst
Excel medical service
08.2023 - Current
- Analyzed complex claims to determine eligibility and compliance with policies.
- Reviewed and processed insurance claims using advanced claims management software.
- Collaborated with internal teams to resolve claim discrepancies and improve processes.
- Communicated effectively with clients to gather necessary documentation for claims.
- Conducted detailed investigations on suspicious claims for potential fraud indicators.
Data Entry Clerk
Pioneer Consulting
08.2021 - 10.2023
- Entered and updated customer information in database systems.
- Verified data accuracy and resolved discrepancies promptly.
- Managed large volumes of documents for efficient retrieval and storage.
- Processed incoming forms and requests with attention to detail.
- Utilized spreadsheet software for organizing and analyzing data sets.
Customer Service Representative
Amazon
03.2019 - 07.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding needs and addressed concerns.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Medication Distributor
Velocious Delivery
Houston, TX
02.2017 - 03.2019
- Maintained relationships with key customers in territory by facilitating ongoing product training and support.
- Traveled assigned sales territories and met with potential clients to discuss business opportunities.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
Education
Associate of Science - Engineering (Pre-Engineering)
Houston Community College
Houston, TX01.2021
Skills
- Client Relations
- Sales Representation
- Product Marketing and Displays
- Data entry
- Problem Resolution
- Claims processing
Timeline
Claims Analyst
Excel medical service
08.2023 - Current
Data Entry Clerk
Pioneer Consulting
08.2021 - 10.2023
Customer Service Representative
Amazon
03.2019 - 07.2021
Medication Distributor
Velocious Delivery
02.2017 - 03.2019
Associate of Science - Engineering (Pre-Engineering)
Houston Community College