Joseph Farrell
New York
Summary
Dynamic and results-driven professional with extensive experience in the hospitality industry, notably as a Manager at Mermaid Inn. Proven expertise in team training and operational efficiency, enhancing productivity and customer satisfaction. Skilled in inventory management and crew coordination, fostering strong relationships with clients to drive repeat business.
Overview
24
24
years of professional experience
Work History
Server?Manager
Porterhouse Bar & Grill
08.2012 - 09.2025
- Assisted in training new staff members on service protocols and menu knowledge.
- Supported daily operations by coordinating server schedules and table assignments.
- Learned proper food handling and safety procedures to maintain compliance standards.
- Provided excellent customer service by addressing guest inquiries and resolving issues promptly.
Manager
Mermaid Inn
01.2012 - 2012
- Led cross-functional teams to streamline operational processes and enhance productivity.
- Developed and implemented strategic plans to align departmental goals with organizational objectives.
- Fostered growth and enhancing team performance.
- Analyzed market trends to inform decision-making and drive business development initiatives.
Wait Staff Member
Ouest Restaurant
04.2008 - 12.2011
- Trained and mentored new staff on service standards and operational procedures.
- Ensured timely and accurate order delivery, enhancing customer satisfaction.
- Streamlined table turnover processes, improving efficiency during peak hours.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
Owner/Operator
Caselulla Wine Bar
08.2007 - 04.2008
- Developed operational procedures to enhance efficiency and reduce overhead costs.
- Managed inventory systems, ensuring optimal stock levels and timely reordering processes.
- Trained staff on best practices for customer service and product knowledge enhancement.
- Oversaw daily operations, maintaining high standards of quality and service delivery.
Senior Waiter
Ouest Restaurant
05.2001 - 08.2007
- Led team in delivering exceptional dining experiences to enhance customer satisfaction.
- Mentored junior staff on service standards and effective communication techniques.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Resolved guest complaints promptly, promoting positive feedback and repeat business.
- Developed strong relationships with regular customers, fostering loyalty and enhancing brand reputation.
Education
Bachelor of Science - Marketing
Wheeling Jesuit University
Wheeling, WV05-1982
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
Timeline
Server?Manager
Porterhouse Bar & Grill
08.2012 - 09.2025
Manager
Mermaid Inn
01.2012 - 2012
Wait Staff Member
Ouest Restaurant
04.2008 - 12.2011
Owner/Operator
Caselulla Wine Bar
08.2007 - 04.2008
Senior Waiter
Ouest Restaurant
05.2001 - 08.2007
Bachelor of Science - Marketing
Wheeling Jesuit University
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