Joseph Farrer
Austin,AR
Summary
Accomplished Physical Therapy Supervisor with a proven track record at Ortho Rehab & Specialty Centers, enhancing customer satisfaction and fostering strong client relationships. Expert in manual therapy and adept at staff management, I led teams to achieve significant improvements in patient care and business operations. Skilled in marketing and relationship building, I propelled clinics to the forefront of the physical therapy field.
Overview
36
36
years of professional experience
Work History
Owner/Physical Therapy Supervisor
Ortho Rehab & Specialty Centers
11.2015 - Current
- Managed day-to-day business operations in both Cabot and Jacksonville locations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Supervised a team of skilled therapists, ensuring high-quality care for patients with various physical conditions.
- Played an integral role in developing marketing strategies that highlighted the clinic''s unique offerings to prospective patients and referring providers alike.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Adapted therapy sessions and exercises according to patient progress and limitations.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Developed patient-specific home exercise programs, guiding patients on correct implementation to safely achieve goals.
Director of Therapy Services
North Metro Medical Center
01.1997 - 09.2015
- Managed PT, OT and Speech Therapy.
- Created a supportive work environment that fostered professional growth, leading to low employee turnover rates and increased job satisfaction.
- Reduced costs while maintaining quality care by optimizing resource allocation and implementing cost-saving measures.
- Ensured compliance with all regulatory requirements through diligent documentation practices and continuous process improvement efforts.
- Streamlined therapy services for better efficiency and quality by regularly reviewing and updating department procedures.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Spearheaded and implemented new projects to expand scope of engagement.
Owner, Physical Therapy Supervisor
Crestview Physical Therapy
01.1993 - 01.1997
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Maintained open lines of communication with referring physicians to ensure coordinated care efforts.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Mentored new physical therapists, fostering a supportive learning environment and sharing clinical expertise.
- Improved patient mobility by developing personalized treatment plans and monitoring progress.
- Evaluated physician referrals and determined appropriate evaluation procedures according to patient needs and medical history.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Elevated patient care standards by actively participating in continuing education courses and implementing learned techniques into practice.
Owner, Physical Therapy Supervisor
Cabot Physical Therapy
01.1989 - 01.1993
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Maintained up-to-date knowledge of industry trends and advancements in physical therapy treatments by attending conferences and workshops regularly.
- Adapted therapy sessions and exercises according to patient progress and limitations.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Conducted clinical assessment and evaluation to determine patient needs.
- Administered sports injury rehabilitation, facilitating return to pre-injury levels of activity.
- Applied manual techniques and therapeutic exercises to improve range of motion, strength, balance and coordination.
- Monitored patient progress and adjusted treatment plans accordingly.
- Educated patients on proper body mechanics and injury prevention to avoid risk of re-injury.
- Developed patient-specific home exercise programs, guiding patients on correct implementation to safely achieve goals.
- Planned and carried out individually designed programs of physical treatment to maintain, improve or restore physical functioning and alleviate pain.
- Educated families and patients on proper body mechanics and self-care practices to improve long-term outcomes.
- Assessed patient needs through physical exams and evaluations to develop personalized treatment plans.
Education
Bachelor of Science - Physical Therapy
University of Central Arkansas
Conway, AR08.1988
No Degree - Biology
Southern Arkansas University
Magnolia, AR08.1986
Skills
- Physical Therapy
- Manual Therapy
- Sports
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Staff Management
- Marketing
- Team Leadership
- Effective leader
- Business Leadership
Accomplishments
* Elected Arkansas State Representative, District 44 in 2013 to 2019. Served on Governor's Health Care Task Force Chairman of Medicaid and hospital committee.
* Appointed to Arkansas State Board of Physical Therapy in 2021 to present.
* Elected Secretary/Treasurer for Arkansas State Board of Physical Therapy in 2023 to present.
Timeline
Owner/Physical Therapy Supervisor
Ortho Rehab & Specialty Centers
11.2015 - Current
Director of Therapy Services
North Metro Medical Center
01.1997 - 09.2015
Owner, Physical Therapy Supervisor
Crestview Physical Therapy
01.1993 - 01.1997
Owner, Physical Therapy Supervisor
Cabot Physical Therapy
01.1989 - 01.1993
Bachelor of Science - Physical Therapy
University of Central Arkansas
No Degree - Biology
Southern Arkansas University
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