Joseph Fast
Tustin,CA
Summary
Accomplished Assistant Manager at Image Salon Suites with a proven track record in staff management and retail operations. Expert in customer relations and money handling, significantly enhancing customer satisfaction and reducing overhead costs. Skilled in fostering team motivation and leveraging product and service knowledge for business growth. Demonstrates exceptional CRM abilities, contributing to sustained company success.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Image Salon Suites
Laguna Hills, CA
May.2023 - Current
- Maintained a organized store environment.
- Developed strong working relationships with staff, fostering a positive work environment..
- Managed inventory levels to reduce overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinate and assist store handyman with maintaining salon
Delivery Specialist
Halladay Healing Group
Santa Ana, CA
Nov.2016 - Current
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
Lead Budtender
Halladay Healing Group
Aliso Viejo, CA
May.2018 - Sep.2021
- Stayed up-to-date on industry trends and regulations, as well as diverse product lines, enabling informed recommendations to both customers and management.
- Conducted regular audits of product quality and storage conditions, ensuring compliance with regulatory standards.
- Implemented efficient cash handling procedures, maintaining accurate financial records and minimizing discrepancies.
- Assisted in inventory management, ensuring accurate tracking and timely replenishment of stock.
- Managed delivery driver dispatch to ensure seamless and timely deliveries.
Debt Consolidation Specialist
Americor Financial
Irvine, CA
Nov.2019 - Jul.2020
- Conducted thorough analysis of clients' financial situations to determine optimal negotiation strategies.
- Evaluated the impact of proposed settlements.
- Maintained detailed records of all negotiations, ensuring clear communication between parties involved.
- Reduced client debt by effectively negotiating with creditors and collection agencies.
- Developed customized payment plans for clients based on their unique financial situations.
Call Center Representative
LoanDepot
Foothill Ranch, CA
Sep.2017 - Jun.2018
- Managed between 300 and 400 calls per day while providing exceptional customer support.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Conducted extensive borrower background checks, verifying employment history, creditworthiness, and financial stability for informed lending decisions.
Underwriter
American Coastal Properties
Trabuco Canyon, CA
Jun.2010 - Feb.2016
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Researched residential real estate deals.
- Increased portfolio value with strategic acquisition of new properties in high-growth markets.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Education
High School Diploma -
Army And Navy Academy
Carlsbad, CA06.2010
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Management
- Retail Operations
- Customer Relationship Management (CRM)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementCompany CultureHealthcare benefitsPersonal development programsPaid sick leavePaid time offTimeline
Assistant Manager
Image Salon Suites
May.2023 - Current
Debt Consolidation Specialist
Americor Financial
Nov.2019 - Jul.2020
Lead Budtender
Halladay Healing Group
May.2018 - Sep.2021
Call Center Representative
LoanDepot
Sep.2017 - Jun.2018
Delivery Specialist
Halladay Healing Group
Nov.2016 - Current
Underwriter
American Coastal Properties
Jun.2010 - Feb.2016
High School Diploma -
Army And Navy Academy
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