Joseph Fergueson
Kingston
Summary
Dynamic Shipping Manager with a proven track record at The Tile Shop, enhancing customer satisfaction and reducing order errors through meticulous quality control. Skilled in warehouse operations and Microsoft Excel, with exceptional team leadership and communication abilities. Mentored staff and implemented process improvements, demonstrating a commitment to professional growth and operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shipping Manager
The Tile Shop
11.2012 - Current
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Shipping Lead
Dollar General Market
06.2010 - 11.2012
- Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
- Conducted regular audits of shipping processes, identifying areas for improvement and implementing necessary changes.
- Maintained strong relationships with shipping carriers such as UPS, FedEx, and DHL.
- Developed comprehensive training materials to onboard new team members effectively and efficiently.
- Mentored junior staff, fostering a supportive work environment that encouraged professional growth.
Education
Diploma - High School Administration
Kingston High School
Kingston, OK05.2003
Skills
- Team leadership
- Verbal and written communication
- Interactive communication skills
- Warehouse operations
- Microsoft Excel
- Staff leadership
- Materials inspections
- Load planning
- Shipping documentation
Certification
CPR and First Aid
Timeline
Shipping Manager
The Tile Shop
11.2012 - Current
Shipping Lead
Dollar General Market
06.2010 - 11.2012
CPR and First Aid
Diploma - High School Administration
Kingston High School
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