Joseph Fermoile
Fort Lauderdale
Summary
Dynamic leader with a proven track record at JL Technologies, LLC, enhancing customer satisfaction and streamlining operations. Skilled in conflict resolution and complex problem-solving, I've driven team productivity and operational improvements. Demonstrated excellence in customer service and team leadership, achieving significant advancements in employee engagement and service delivery.
Overview
23
23
years of professional experience
Work History
Manager
JL Technologies, LLC
08.2012 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Store Manager of Operations
Sunrise Safety
01.2004 - 04.2012
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
Auto Mechanic
Daytona Beach Lincoln
01.2002 - 01.2004
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
- Maintained detailed records of each repair performed, facilitating warranty claims processing when needed.
- Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
Education
High School Diploma -
Plantation High School
Plantation07-1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Task delegation
- Goal setting
- Shift scheduling
- Policy implementation
- Conflict resolution
Timeline
Manager
JL Technologies, LLC
08.2012 - 12.2024
Assistant Store Manager of Operations
Sunrise Safety
01.2004 - 04.2012
Auto Mechanic
Daytona Beach Lincoln
01.2002 - 01.2004
High School Diploma -
Plantation High School
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