Joseph Ferraro
Villas,NJ
Summary
Dependable driver with over 36 years experience driving a van or heavy duty bucket truck.
Safety conscious driver with a clean driving record and medical clearance card
Overview
41
41
years of professional experience
1
1
Certification
Work History
Splicing Technician
Verizon
Springfield, Pa
01.1996 - 12.2026
- Executed fiber optic splicing to ensure seamless communication networks.
- Collaborated with engineering teams to troubleshoot and resolve connectivity issues.
- Trained junior technicians on splicing techniques and safety protocols.
- Conducted quality control inspections to maintain service reliability standards.
- Drove and operated Dodge Ram bucket truck in a safe and professional manner
Service Technician
Verizon
Morton, Pa
01.1989 - 01.1996
- Diagnosed and repaired telecommunications equipment to ensure optimal system performance.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Conducted routine maintenance checks on network infrastructure to prevent service disruptions.
- Trained junior technicians on best practices for installation and troubleshooting procedures.
- Worked with customers on installations and repair of phone line service
- Drove company van is a safe and professional manner
Directory Assistance Operator
Verizon
Upper Darby, Pa
06.1986 - 01.1989
- Operated directory assistance systems to efficiently connect callers with requested information.
- Provided accurate and timely responses to customer inquiries through effective communication skills.
- Connected local and long distance calls.
- Assisted in resolving customer issues, ensuring satisfaction and loyalty to services offered.
- Upheld strict confidentiality practices when dealing with sensitive customer information.
- Improved caller experience by utilizing effective communication skills in addressing their needs.
- Handled a high volume of calls efficiently, prioritizing tasks and managing time effectively.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
Education
No Degree - Entry Level Driving Training
All State Careers School
Essington, PA04.2026
High School Diploma -
Monsignor Bonner High School
Drexel Hill, PA06.1977
Skills
- Fiber optic splicing
- Cable management
- Technical communication
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Multitasking
- Excellent communication
- Safety practices
Certification
- Entry Level Driving Training
- 2 year CPR certificate December 12th, 2026 - December 12th 2028
Timeline
Splicing Technician
Verizon
01.1996 - 12.2026
Service Technician
Verizon
01.1989 - 01.1996
Directory Assistance Operator
Verizon
06.1986 - 01.1989
No Degree - Entry Level Driving Training
All State Careers School
High School Diploma -
Monsignor Bonner High School