Joseph Ferris
Bentonville,AR
Summary
Hardworking HVAC professional offering proven history in managing residential, commercial and industrial HVAC needs with skillful and efficient repairs. Adept at testing and inspecting systems to isolate faults and implement repair plans. Effectively align systems to meet manufacturer specifications and maximize performance as well as a communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually follows procedures to maintain safety, documentation and meet legal requirements.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Police Officer
Highfill Police Department
02.2020 - Current
- Conduct witness interviews and gather details regarding incidents to determine best course of action.
- Investigate and report crimes, accidents, offenses, and damage to property.
- Patrol assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Apprehend offenders and conduct interviews and interrogations.
- Enforce traffic laws and ordinances through visual observation and radar speed detection.
- Respond immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Issue traffic citations and electronic tickets for violations of traffic laws.
- Participate in continuous firearms proficiency, defensive driving and arrest technique training.
- Conduct searches of individuals, vehicles and premises.
- Render aid to accident victims and other persons requiring first aid for physical injuries.
HVAC Technician
Summit Heating And Air
08.2019 - Current
- Conduct maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repairs.
- Perform troubleshooting on HVAC systems to determine root cause of issues.
- Repair and replace heating and air conditioning systems for commercial and residential customers.
Lead Mitigation Technician
Restoration One
05.2018 - 08.2019
- Inspected damaged properties and contents to prepare job action plan.
- Cleaned and restored interiors of homes and businesses damaged by fire, water or smoke, using commercial cleaning equipment such as dehumidifiers and air movers.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
Police Officer
Northwest Arkansas Community College
12.2016 - 06.2018
- Respond to emergency calls.
- Patrolled assigned areas to prevent and detect crimes.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Secure buildings.
Police Officer
Little Flock Police Department
05.2017 - 05.2018
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Apprehended offenders and conducted interviews and interrogations.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Recorded facts to prepare reports documenting incidents and activities.
- Monitored criminal activity in community to identify suspicious activity.
- Conducted searches of individuals, vehicles and premises.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Monitored traffic violations, issuing citations as necessary.
Police Officer
Pea Ridge Police Department
08.2010 - 12.2016
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Apprehended offenders and conducted interviews and interrogations.
- Conducted preliminary investigations at scenes of major crimes.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Provided testimony in court proceedings.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Monitored criminal activity in community to identify suspicious activity.
- Conducted searches of individuals, vehicles and premises.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Monitored traffic violations, issuing citations as necessary.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Handled citation and traffic violation paperwork.
B Combat Engineer
US Army
09.2005 - 09.2013
- Served as route clearance in Iraq 08-09 dealing with explosive ordinance, looking for and clearing IEDs
- UXO and any threat we may encounter in a combat zone
- Team lead over a 5-man team
- Trained in use of tear gas, passive ordnance, and explosives.
- Operated multiple types of heavy equipment to prepare roads, runways and bunkers.
- Conducted ground reconnaissance for roads, bridges and tunnels and reported findings to commander.
- Managed team of 12 personnel in mine-clearing operations, resulting in zero injuries.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Maintained required level of proficiency in use of firearms.
- Reloaded and resupplied weapons systems to maintain preparedness against enemy threats.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
Sales Merchandiser
Frito Lay
07.2009 - 08.2010
- Travel between various stores and stocked the Frito products to the shelf
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Established strong vendor relationships to maintain and support business.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Collaborated with sales team to identify and fulfill customer needs.
Computer Technician
Perot Systems
01.2005 - 01.2007
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Recovered critical information from data back ups to restore functionality.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Replaced defective components and parts on malfunctioning computers and office machines.
PCA Personal Care Assistant
Northwest Health System
01.2003 - 01.2005
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Remained alert to problems or health issues of clients and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Computer Technician
ABC Computers
01.1998 - 01.2004
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Recovered critical information from data back ups to restore functionality.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
Veterinary Technician
Lowell Veterinary Center
01.2000 - 08.2003
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
Education
Technical Certificate in Law Enforcement -
Southern Arkansas University Tech
Camden, Springs, AR06.2011
Skills
- Microsoft office (6 years)
- Safety and Security
- Conflict Resolution Tactics
- Evidence Collection Protocols
- Patrol Procedures
- Search and Seizure Procedures
- Microsoft Windows (10 years)
- Computer Repair (10 years)
- Restoration
- IIICRC WRT and ASD certified (1 year)
- Hand Tools
- Word
- Microsoft Excel
- Forklift
- Law Enforcement
- Mold Remediation
- Computer Networking
- Animal Care
- Water Damage Restoration
- Fire Restoration
- Help Desk
- Network Support
- Software Troubleshooting
- Desktop Support
- Technical Support
- HVAC Certification
- EPA Universal Certification
- Performing software, hardware, and network operations
- Assessing risks, enforcing security standards, and handling complaints
- Automotive maintenance
- Microsoft Office 1998, 2007, 2010, 2013, 2016
- Various computer hardware and software for desktops and laptops
- Criminal Law
- Firearms and Weapons Expertise
- De-Escalation Techniques
- Firearms Training Specialist
- Arrest and Detention
- Miranda Rights Expertise
- Accident Investigations
- Traffic Control
- Emergency Response
- EPA Requirements Knowledge
- HVAC Change-Out Procedures Expertise
- Heating Principles Knowledge
- Excellent Problem-Solving Skills
- Furnace Installation
- Insulation Installation
- Wire Diagram Interpretation
- Thermostat Installation
- Geothermal System Repair
- Piping and Brazing
- Emergency Repair
- Water Extraction
- Biohazard Cleanup
- Damage Mitigation
- Large Restoration Projects
- Residential Restoration
- Carpet Cleaning
- OSHA Standards
- Customer Support
Accomplishments
- Supervised a team of 3 workers during the complete installation of commercial HVAC ducting and equipment.
- Supervised team of 4 mitigation technicians.
- Received a Citation from the Arkansas House of Representatives in 2011
Additional Information
- Combat Engineer Commendations: , Army commendation medal, army achievement medal, army good conduct medal, national defense service medal, global war on terrorism service medal, Iraq campaign medal w/ campaign star, army service ribbon, overseas service ribbon, armed forces reserve medal w/m device
Certification
- CFR - Certified First Responder
- Basic Law Enforcement Certification
- General Law Enforcement Certification
- Court Room Security Officer
- Arkansas Law Enforcement Certified police professional instructor
- Police Firearms Instructor
- John Reid interviewing and interrogation advanced certificate
- ACIC basic certification
- Basic active shooter level 1
- Use of force simulation training master instructor
- EPA universal certification
- Duct test verifier
- Arkansas HVACR registrant
Hiking, camping, and spending time with my family.
I enjoy exploring new hiking trails with my three children and wife. We also enjoy going camping, going to Silver Dollar City, going to the movies, and traveling.
Timeline
Police Officer
Highfill Police Department
02.2020 - Current
HVAC Technician
Summit Heating And Air
08.2019 - Current
Lead Mitigation Technician
Restoration One
05.2018 - 08.2019
Police Officer
Little Flock Police Department
05.2017 - 05.2018
Police Officer
Northwest Arkansas Community College
12.2016 - 06.2018
Police Officer
Pea Ridge Police Department
08.2010 - 12.2016
Sales Merchandiser
Frito Lay
07.2009 - 08.2010
B Combat Engineer
US Army
09.2005 - 09.2013
Computer Technician
Perot Systems
01.2005 - 01.2007
PCA Personal Care Assistant
Northwest Health System
01.2003 - 01.2005
Veterinary Technician
Lowell Veterinary Center
01.2000 - 08.2003
Computer Technician
ABC Computers
01.1998 - 01.2004
Technical Certificate in Law Enforcement -
Southern Arkansas University Tech
- CFR - Certified First Responder
- Basic Law Enforcement Certification
- General Law Enforcement Certification
- Court Room Security Officer
- Arkansas Law Enforcement Certified police professional instructor
- Firearms Instructor
- John Reid interviewing and interrogation advanced certificate
- ACIC basic certification
- Basic active shooter level 1
- Use of force simulation training master instructor
- EPA universal certification
- Duct test verifier
- Arkansas HVACR registrant
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