Joseph Fiedler
Bismarck,ND
Summary
Authorized to work in the US for any employer Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented.
Overview
17
17
years of professional experience
Work History
City Desk Representative
Border States
12.2022 - Current
- Enter orders, fill orders, processes returns, responsible for maintaining a clean, safe and well-stocked City Desk display area.
- Maintains vendor catalogs and price sheets, and maintains assigned inventory stock locations
- Cycle counting, help in other departments when needed, open and close the store
- Work with customers to make sure the products they order arrive in a timely manner
- Follow up on open orders.
- Responded to inquiries by phone, email and walk-up requests.
Warehouse Manager
Cole Papers Inc
08.2021 - 12.2022
- Receive inbound freight
- Plan daily deliveries
- Distribute the workload to our delivery drivers
- Investigate inventory discrepancies and make adjustments accordingly
- Assist customers at the city desk with pick ups and order inquiries
- Maintain records on delivery trucks to ensure DOT regulations are met
- Schedule forklift and vehicle maintenance
- Perform vehicle, forklift and building inspections.
Shop Manager
H.A. Thompson & Sons
06.2019 - 08.2021
- Managing the fleet
- Make sure all vehicles are getting the required maintenance through use of GPS and other applications
- Prep and sell old vehicles
- Outfit new vehicles with tools and equipment
- Daily orders for construction jobs come in so I fill these by calling supply houses and organizing the route for our delivery driver
- Inventory left over materials after jobs are completed and return them to appropriate vendors
- Equipment maintenance and delivery
- Organization of rental equipment
- Tool inventory and management
- Track all tools we purchase, who has them and which job site they are currently on
- Managing the grounds
- Snow removal and light maintenance on the building.
Plumber's Apprentice
H A Thompson and Sons
08.2017 - 06.2019
- Assist journeyman with all aspects of commercial plumbing
- Drilling, soldering, measuring, cutting and hanging pipe
- Was promoted to Shop Manager in June of 2019 and moved into that role.
Operations Supervisor
Menlo Worldwide/XPO Logistics
09.2012 - 12.2016
- Lead shift start up meeting
- Planned daily and monthly build goals to meet customer demands
- Oversaw day to day production and inventory management
- Determined suitable crewing requirement and scheduled employees
- Assigned appropriate foreman, assembler and operator duties
- Planned, directed, coordinated and assigned manpower to meet production schedules
- Completed and maintained accurate and organized records, documents and reports
- Facilitated required safety training programs for all associates
- Directed improvements in safety, product quality, service and cost efficiency
- Oversaw the day-to-day processing of payroll for 23 employees, including review of timesheets and computing pay
Lead Assembler
Menlo Worldwide Logistics
05.2012 - 09.2012
- Study blueprints and learn how to build new attachments while teaching new associates aspects of assembly and material handling
- Find improvements for daily operations by working with associates and engineers
- Lead the shift start up meeting
- Coach employees on safety, housekeeping, quality and delivery
- Oversee production and work with other business units within the facility
- Communicate issues back to other units and work together to find solutions
- File daily productivity reports for the customer and upper management.
Senior Material Handler
Menlo Worldwide Logistics
07.2011 - 05.2012
- Load/unload trailers of engine blocks and assist on the assembly lines
- Was promoted to Senior Material
- Handler because we had just moved to a new building and I was responsible for keeping all of the incoming/outgoing freight organized
- Communicated to waste management and various other companies that would need to visit the facility
- Ran expedites between job sites
- Visited the previous job site to help assemble necessary parts then expedite them back to the new site.
Material Handler
Menlo Worldwide Logistics
04.2008 - 07.2011
- Load/unload trailers
- Run expedites to the customer's facility
- Plan and pick internal/external orders
- Assist in inventory control, receiving and order planning.
Warehouse Associate
Spherion Staffing
11.2007 - 04.2008
- Plan/pick outgoing orders for the customer
- Operate forklift and motorized pallet jack
- Load and unload trucks.
Delivery Driver
Sears Roebuck
11.2006 - 10.2007
- Daily delivery and installation of kitchen appliances, washers, dryers and exercise equipment
- Uninstall and haul away old appliances
- Meet customer demands and negotiate discounts.
Education
High School Diploma - General
Regent High School Mott
Skills
- Production Management
- Plumbing
- Freight Experience
- Management (5 years)
- Inventory control (5 years)
- Microsoft Excel (8 years)
- Microsoft Office (8 years)
- Leadership
- Supervising
- Manufacturing
- Budgeting
- Warehouse Management
- Shipping & Receiving
- Logistics
- Order Fulfillment
- Driver's License
- Forklift Certification
- Transportation Information
- Customer Accounts Management
- Credit and Cash Payments
- Time Management
- Safety and Security Procedures
- Conflict Management
- Word Processing
- Conflict and Issue Documentation
- Team Oversight
- Customer Service
- Confirming Transactions
- Team Meetings
- Written and Oral Communications
- Quality Assessments
- Bookkeeping
- Problem-Solving Skills
Timeline
City Desk Representative
Border States
12.2022 - Current
Warehouse Manager
Cole Papers Inc
08.2021 - 12.2022
Shop Manager
H.A. Thompson & Sons
06.2019 - 08.2021
Plumber's Apprentice
H A Thompson and Sons
08.2017 - 06.2019
Operations Supervisor
Menlo Worldwide/XPO Logistics
09.2012 - 12.2016
Lead Assembler
Menlo Worldwide Logistics
05.2012 - 09.2012
Senior Material Handler
Menlo Worldwide Logistics
07.2011 - 05.2012
Material Handler
Menlo Worldwide Logistics
04.2008 - 07.2011
Warehouse Associate
Spherion Staffing
11.2007 - 04.2008
Delivery Driver
Sears Roebuck
11.2006 - 10.2007
High School Diploma - General
Regent High School Mott
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