JOSEPH FINLEY
Chandler,AZ
Summary
Dedicated professional with exceptional communication skills and a proven track record in customer service and sales. Committed to delivering world-class service. Seeking a full-time position to utilize expertise. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Tool Specialist
SHOPPERS SUPPLY
Chandler, AZ
11.2023 - 01.2024
- Ensured efficient rental and return processes for U-Haul equipment.
- Sanitized and organized workspace for next patron
- Provide customer assistance regarding diverse tools and products
- Maintained department cleanliness
- Repair, assist in the assembly of new tools and machines, and perform other day-to-day duties in a manufacturing environment.
HOME DEPOT
01.2023 - 05.2023
- Prepared various order types including BOPIS, CPO, Will Calls
- Ensured compliance with established safety standards at all times
- Promptly corrected hazards or unsafe conditions
- Managed daily dispatch schedules
- Facilitated correct loading procedures for timely deliveries
AARON'S
11.2019 - 03.2020
- Generated leads and closed agreements
- Processed renewal agreements, ensuring exemplary customer service
- Coordinated weekly delivery schedules
- Maintain showroom floor to create welcoming customer environment
- Facilitated timely payments on delinquent accounts
- Conducted field visits for product maintenance on customer sites
DIRECT ENERGY
02.2017 - 07.2017
- Educated customers about deregulation mechanics
- Prevented customer account cancellations while securing new contracts
- Facilitated product and service sales
- Chosen to lead Energy Champions team
AMERICAN FURNITURE WAREHOUSE
07.2014 - 02.2017
- Managed order fulfillment and customer inquiries
- Defused irate callers, restored trust.
- Collaborated with sales, remote warehouse, and field tech teams
- Effectively manage high-volume workloads in deadline-driven settings
- Received commendation for initiative, enthusiasm, and tenacity
DHL EXPRESS
05.2013 - 07.2014
- Address incoming customer calls to enhance satisfaction
- Evaluate customer inquiries, issues, requests, and suggestions
- Routed calls to appropriate departments for timely resolution of customer needs
- Marketed DHL Express services and products to clientele
SAFELITE AUTOGLASS
08.2010 - 05.2013
- Achieved exceptional sales targets across various sectors
- Utilized consultative selling skills to pinpoint and seize opportunities
- Skilled in articulating product advantages to clients
Education
BACHELOR OF SCIENCE - CYBER SECURITY
GRAND CANYON UNIVERSITY
PHOENIX, AZ01.2028
High School Diploma -
HAMILTON HIGH SCHOOL
Chandler, AZ06-2004
Skills
- Effective Time Management
- Client Relationship Development
- Leadership
- 21 Years in Customer Engagement and Sales
- Organization
- Skills Classification Expertise
- Conflict Resolution Specialist
- Skilled in Addressing Objections
- Flexible Problem Solving
- Precision in Work
- Analytical Problem-Solving
- Excellent Communication
- Active Listening
- Professionalism
- Reliability
- Organizational Skills
Timeline
Tool Specialist
SHOPPERS SUPPLY
11.2023 - 01.2024
HOME DEPOT
01.2023 - 05.2023
AARON'S
11.2019 - 03.2020
DIRECT ENERGY
02.2017 - 07.2017
AMERICAN FURNITURE WAREHOUSE
07.2014 - 02.2017
DHL EXPRESS
05.2013 - 07.2014
SAFELITE AUTOGLASS
08.2010 - 05.2013
BACHELOR OF SCIENCE - CYBER SECURITY
GRAND CANYON UNIVERSITY
High School Diploma -
HAMILTON HIGH SCHOOL
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