Joseph Fiorentino
Wesley Chapel,FL
Summary
Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards. Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Bank Contact and Disputes Representative
USAA Federal Savings Bank
Tampa, FL
10.2023 - 02.2026
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Handled sensitive situations professionally, demonstrating empathy towards customers while enforcing company policies fairly.
- Managed upwards of 80 inbound calls per day in a fast-paced contact center environment.
Shift Manager/Key Holder
Capriottis Sandwich Shop
Tampa, FL
10.2021 - 10.2023
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Processed cash, credit, debit, and check payments.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Medical Office Representative
BayCare Medical Group
Clearwater, FL
10.2022 - 02.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted up to 30 patients in a given day with registration and scheduling.
Food Expeditor
Keke's Breakfast Cafe
Brooksville, FL
02.2021 - 11.2021
- Trained new expeditors and food runners according to company policies and standards.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Assisted preparation of food plates, overseeing quality and appearance.
- Plated and moved up to 60 meals in an hour during peak times.
Food Service Team Member
Taco Bell
Brooksville, FL
05.2019 - 02.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Assisted with drive-thru efficiency, processing 90 cars per hour during busy lunch rushes.
Education
High School Diploma -
Nature Coast Technical High School
Brooksville, FL06.2021
Skills
- Quality Assurance
- Multitasking Strengths
- Account servicing
- Problem resolution
- Time Management
- Good Communication Skills
- Team Leadership
- Data entry proficiency
Accomplishments
- Received highest accolade month after month due to top ranking performance metrics.
- Promoted to Center of Excellence after exceeding expectations in service, product knowledge, and integrity.
- Orchestrated team development initiatives that strengthened collaboration and drove sustained improvements in performance metrics and goal attainment.
Timeline
Bank Contact and Disputes Representative
USAA Federal Savings Bank
10.2023 - 02.2026
Medical Office Representative
BayCare Medical Group
10.2022 - 02.2023
Shift Manager/Key Holder
Capriottis Sandwich Shop
10.2021 - 10.2023
Food Expeditor
Keke's Breakfast Cafe
02.2021 - 11.2021
Food Service Team Member
Taco Bell
05.2019 - 02.2021
High School Diploma -
Nature Coast Technical High School