Joseph Fish
Baltimore,Maryland
Summary
Forward-thinking team leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes.
Overview
29
29
years of professional experience
Work History
Operations Manager 175 Office
UtiliQuest LLC
08.2022 - Current
- Develop and maintain relationships with Clients and Contractors.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Supervisor
UtiliQuest
04.2007 - 08.2022
- Coordinate safety meetings with the team and the safety supervisor.
- Identified and corrected performance issues negatively impacting team and business operations.
- Maintain contractor and client relations
- Directed and motivated a team of 16+ technicians in the Montgomery County area and also managed ticket loads to ensure efficiency and productivity.
- Performed Damage Investigations to determine and document root cause.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Proficient with an RD 7000, Ditchwitch 830 and the Pipehorn 800HL.
- Worked with my Operations Manager to enforce company policy and ensure that my team worked safely and stayed efficient.
- Perform Monthly Job Safety Observations.
- Built trusting relationships with contractors and clients.
Warehouse Team Supervisor
A&P Superfresh
02.1995 - 02.2005
- Maximized team efficiency by using equipment such as Pallet Jack and Forklift to move materials.
- Moved goods between warehouse locations according to shipment and storage needs.
- Secured loads to prevent shifting or damage to items.
- Operated with zero safety violations and consistently met deadlines for loading trailers.
- Collaborated with team members to coordinate efficient and accurate movements.
- Loaded items in optimal manner to maximize work efficiency.
Education
GED -
Southwestern High School
Skills
- Conflict resolution
- Goal-oriented
- Organized
- Complaint resolution
- Issue and conflict resolution
- Microsoft Office
- Staff Management
- Microsoft Excel
Timeline
Operations Manager 175 Office
UtiliQuest LLC
08.2022 - Current
Supervisor
UtiliQuest
04.2007 - 08.2022
Warehouse Team Supervisor
A&P Superfresh
02.1995 - 02.2005
GED -
Southwestern High School