Summary
Overview
Work History
Education
Skills
References
Habitat for Humanity Volunteer
Timeline
Generic

Joseph Fitzpatrick

Richardson,Texas

Summary

Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen, specializing in culture creation and employee retention.

Overview

9
9
years of professional experience

Work History

General Manager/Area Director of Operations

K1 Speed DFW; Corporate Properties
02.2022 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Oversaw complete renovation of multi-unit properties without affecting day-to-day business.
  • Cultivated strong relationships with customers and regulars to ensure long-term success and repeat business.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, profit and loss summaries, and overall guest experience goals via Google, Yelp!, etc.

Director of Food and Beverage

Aloft / Element Dallas Love Field; Atlantic Hotels Group
12.2019 - 02.2022
  • Direct supervision and management of entirety of the food and beverage department for a dual property hotel.
  • Monitored industry trends to ensure offerings remained fresh, relevant, and in high demand among target demographics.
  • Property certified Lightspeed PMS expert and trainer
  • Specializing in development and execution of customer service and guest experience initiatives.
  • Expanded catering services portfolio by identifying niche markets for growth opportunities within the local area.
  • Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.
  • Launched successful special events programming to drive additional revenue streams during off-peak times.
  • Works closely with sales department to ensure repeat business and ensure banquet and catering goals are met.
  • Day-to-day accounting process; full understanding of daily income journals and all accounting processes.
  • Full menu planning and optimization to ensure Marriott standards are upheld and exceeded.
  • Oversaw operations of 5,000 square foot banquet hall and meeting space, including full kitchen and banquet staff.

Director of Food and Beverage

Embassy Suites Dallas Market Center; Schulte Hospitality
11.2018 - 12.2019
  • Direct supervision and management of entirety of the food and beverage department
  • Specializing in development and execution of customer service and guest experience initiatives
  • Responsible for weekly and monthly revenue and expense forecasting
  • Weekly and monthly inventories to ensure profitability
  • Works closely with sales department to ensure repeat business and ensure banquet and catering goals are met
  • Day-to-day accounting process; full understanding of daily income journals and all accounting processes
  • Full menu planning and optimization to ensure Hilton standards are upheld and exceeded
  • Employee retention specialist focused on promoting from within.
  • Spearheaded staff development initiatives including ongoing training programs focused on customer service excellence, upselling techniques, and product knowledge enhancement.
  • Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
  • Fostered a culture of continuous improvement, conducting regular staff performance evaluations and providing targeted feedback.

General Manager

Aloft Frisco; Quorum Hotels and Resorts
04.2018 - 11.2018
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Specializing in development and execution of customer service and guest experience initiatives
  • On-site Human Resources contact; Hiring and Recruiting, Performance Improvement Plans, Performance Reviews, Payroll Processing, Benefits, etc.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Lead full integration of Starwood Hotels-Marriott Hotels merger for property-level systems and initiatives
  • Works closely with Director of Sales on Marketing Plans, local account retention, and new account procurement
  • Day-to-day accounting process; full understanding of daily income journals and all accounting processes
  • Accounts receivable and payable
  • Full renovation experience
  • Employee retention specialist.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Assistant General Manager

Aloft Plano; Quorum Hotels and Resorts
09.2015 - 04.2018
  • Responsible for hotel's Food and Beverage Department
  • Accounts Receivable
  • Accounts Payable
  • Payroll for All-Talent
  • On-Site Human Resources Contact
  • Hiring and Onboarding
  • Successfully oversaw completion of renovation on 136 key hotel; no interference with day-to-day operations
  • Ensured completion and accuracy of hotel's Daily Income Journal and daily M3 Accounting Reports
  • Successful Implementation of Starwood and Marriot brand standards resulting in consistent LRA/BSA achievement.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.

Education

Bachelor of Arts - Hospitality Administration

University of North Texas
Denton, TX
07.2025

Associates of Arts -

Collin College
01.2009

Skills

    Leadership and team building

    Problem Resolution

    Operations Management

    Efficient multi-tasker

    Effective leader

    Employee Retention

    Training and coaching

    Inventory Control

    P&L Management

    Labor Cost Controls

    Customer Retention

    Performance Evaluations

References

Available Upon Request

Habitat for Humanity Volunteer

Consistently volunteered for Habitat for Humanity and ReStore Collin County since my high school years, helping build homes for the underprivileged.

Timeline

General Manager/Area Director of Operations

K1 Speed DFW; Corporate Properties
02.2022 - Current

Director of Food and Beverage

Aloft / Element Dallas Love Field; Atlantic Hotels Group
12.2019 - 02.2022

Director of Food and Beverage

Embassy Suites Dallas Market Center; Schulte Hospitality
11.2018 - 12.2019

General Manager

Aloft Frisco; Quorum Hotels and Resorts
04.2018 - 11.2018

Assistant General Manager

Aloft Plano; Quorum Hotels and Resorts
09.2015 - 04.2018

Bachelor of Arts - Hospitality Administration

University of North Texas

Associates of Arts -

Collin College

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