Joseph Flanagan
Chapel Hill,USA
Summary
Graduating senior in biology with a strong background in collecting and inspecting biological samples. Expertise in AI development and deployment, paper records digitization, and customer service. Well-versed in research processes, including data collection, annotation, aggregation, and processing. Valuable skills in field and laboratory testing operations. Effective communication abilities that have driven sales across multiple industries. Knowledge in effective customer service and data analysis enhances capabilities in delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Patient Record Digitization Lead
Epic Systems
09.2024 - Current
- Compiled data and prepared spreadsheets to digitize patient health records.
- Supported analyst needs with document scanning, data compilation and verification.
- Prepared comprehensive reports detailing findings, insights, and recommendations based on data analysis.
- Analyzed large datasets to identify trends and patterns.
- Worked with senior leadership to enable digitization of paper filing at Durham Vision
Optometric Assistant
Durham Vision
05.2024 - Current
- Tended to front desk duties and assisted in coordinating over 50 patient appointments weekly, enhancing scheduling efficiency by 20% through effective use of electronic health record (EHR) systems and paper record keeping.
- Assisted in the transition of office records from paper to digital to enhance office productivity and streamline workflow.
- Increased sales of contact supplies by encouraging the use of in-house rebates and shipping.
- Implemented a patient follow-up program, increasing return rates by 15% within six months, utilizing effective communication skills and electronic health record (EHR) systems to track patient needs and appointments.n
Biology AI Training Specialist
Scale AI
05.2024 - 01.2025
- Labeled and reviewed biological and cross-domain datasets with precision and adherence to guidelines.
- Applied expertise in biology to annotate, validate, and enhance training data accuracy for AI models.
- Engineered prompts and utilized Reinforcement Learning with Human Feedback (RLHF) to evaluate and improve responses for various large language models (LLMs).
- Collaborated with AI developers and stakeholders to refine deliverables and ensure data quality.
- Streamlined data labeling processes and provided actionable feedback to improve team performance.
- Ensured compliance with ethical standards and project requirements across diverse AI projects.
Front Desk Associate
02 Fitness Clubs
09.2023 - 05.2024
- Answered phones, recorded messages, and transferred calls to designated staff
- Maintained an organized front desk area, including updating informational materials and brochures
- Answered phone calls professionally and directed them to appropriate departments or personnel
- Handled cash transactions accurately while maintaining a balanced cash drawer
- Assisted guests with special requests, such as booking fitness classes or physical therapy visits
Medical Lab Technician
UNC Healthcare
09.2021 - 05.2022
- Prepared reagents, stains, and solutions necessary for conducting tests while implementing consistent control and quality assurance testing to safeguard quality adherence
- Trained new employees on laboratory procedures, techniques, and equipment usage
- Ensured proper storage of samples to maintain their integrity and prevent contamination
- Detected any discrepancies in test results and reported them to appropriate personnel
- Documented all test results accurately in the laboratory information system
- Assisted with the collection of patient specimens and determined the acceptability of specimens within established guidelines, avoiding hemolysis, QNS, and wrong anticoagulant use
- Implemented quality checker protocols every 6 months, inspecting 200+ test results for precision using LIS software, achieving a 95% compliance rate with regulatory standards
Lifeguard
YMCA
08.2019 - 03.2020
- Participated in simulated training using life-like dummies to improve first aid skills
- Delivered basic first aid and respiratory support to injured swimmers
- Scanned pool areas to identify and anticipate potential risk
- Prevented inexperienced swimmers and small children from accessing deep end
- Kept equipment, barriers and gates in good condition to minimize hazards
Education
Bachelor of Arts (B.A.) - Biology
University of North Carolina At Chapel Hill
Chapel Hill, NC07-2025
Skills
- Preparation of laboratory reagents
- Project Management
- Data filtering
- Specimen Collection
- Laboratory Equipment knowledge and maintenence
- Prompt engineering and steering
- LLM response evaluation and rating
- RLHF production and review
- Customer Service and retention
Timeline
Patient Record Digitization Lead
Epic Systems
09.2024 - Current
Optometric Assistant
Durham Vision
05.2024 - Current
Biology AI Training Specialist
Scale AI
05.2024 - 01.2025
Front Desk Associate
02 Fitness Clubs
09.2023 - 05.2024
Medical Lab Technician
UNC Healthcare
09.2021 - 05.2022
Lifeguard
YMCA
08.2019 - 03.2020
Bachelor of Arts (B.A.) - Biology
University of North Carolina At Chapel Hill
Similar Profiles
AVERY MORRISONAVERY MORRISON
Project Manager at Epic SystemsProject Manager at Epic Systems
Zachary KleinZachary Klein
Technical Solutions Engineer at Epic SystemsTechnical Solutions Engineer at Epic Systems
Noah PiercyNoah Piercy
Quality Manager at Epic SystemsQuality Manager at Epic Systems