Joseph Fletcher Jr.
National City,CA
Summary
Dedicated IHSS Care Provider with a proven track record in compassionate caregiving and effective behavioral management, adept at enhancing client wellness and independence. Leveraged emotional support and nutrition monitoring skills to improve patient outcomes at IHSS San Diego Cnty Social Svcs. Excelled in a fast-paced environment, demonstrating adaptability and a commitment to professional development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IHSS Care Provider
IHSS (In Home Support Services) San Diego Cnty Social Svcs
03.2022 - Current
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Maintained strict confidentiality regarding all aspects of client personal information and medical history.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Assisted disabled clients to support independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Maintained detailed records of client interactions, progress updates, and changes in care plans for accurate documentation purposes.
- Facilitated communication between clients and their families to foster strong relationships and mutual understanding.
- Advocated for the rights of clients within the healthcare system, ensuring access to necessary resources and services.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication strategies.
- Developed individual care plans for clients based on specific needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
24 Hour Fitness
02.2023 - 01.2024
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- ISSA Cerified
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- ISSA Certified Personal Trainer
Facility Maintenance Worker
Phoenix Staffing
03.2020 - 12.2021
- Reported issues to property manager so effective resolutions could be put into place.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Contributed professional appearance facilities through landscaping groundskeeping duties including mowing edging trees shrubs.
- Assisted in cost reduction efforts by identifying areas for improvement and implementing sustainable practices in facility management.
- Provided a safe working environment by adhering to established safety protocols and procedures during all maintenance activities.
- Optimized workflow by troubleshooting diagnosing problems providing quick efficient solutions minimize disruption occupants.
- Completed preventative maintenance tasks on schedule to extend the lifespan of equipment and reduce the need for costly repairs.
- Handled basic plumbing issues including repairing leaks identifying root causes preventing future problems.
- Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Installed and maintained plumbing and HVAC systems.
- Performed preventive maintenance and repairs on various types of equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
Education
Associate of Arts - Environmental Health
Cuyamaca College 900 Rancho San Diego, Ca. 92019
El Cajon, CA09-2012
Skills
- Emotional Support
- Grooming assistance
- Physical mobility support
- Compassionate Caregiving
- Adaptable approach
- Recreational Activities
- Transportation Assistance
- Nutrition monitoring
- Housekeeping tasks
- Meal Preparation
- Personal hygiene support
- Personal Hygiene Assistance
- Behavioral Management
Accomplishments
Certified 158 carreer Pathways job readiness courses
76 hrs 18 min
Certification
- Certified Caregiving Consultant (CCC) - Caregiving.com.
- Dementia Care Certification - Alzheimer's Association.
- CPR/AED Certification
- [State] Driver's License
- Forklift Certification
life wellness
I believe that wellness comes from within. And ultimately how you transcend that
wellness into the World. Satisfaction is only recognized by the positive gratitude by whom you are sharing it . We must be of servitude to others. with a high esteem of respect
In everything we do as a representative of sustaining wellness requires that innate in ability in everyone. its just up to you to let that shine in Our Lives.
Additional Information
As a Maintenance Worker / Handyman Ive learn great skills in many different areas in the maintenance field. But also, My educational background in Environmental management in know the safety aspects that may be implemented in a higher level of being a service maintenance Specialist. The ethos as a Maintenance employee are highly regarded that protects the customer from any potential dangers that may lie ahead. Higher learning seems to be the hand n hand standard of achievement to Wellness.
Timeline
Customer Service Representative
24 Hour Fitness
02.2023 - 01.2024
IHSS Care Provider
IHSS (In Home Support Services) San Diego Cnty Social Svcs
03.2022 - Current
Facility Maintenance Worker
Phoenix Staffing
03.2020 - 12.2021
- Certified Caregiving Consultant (CCC) - Caregiving.com.
- Dementia Care Certification - Alzheimer's Association.
- CPR/AED Certification
- [State] Driver's License
- Forklift Certification
Associate of Arts - Environmental Health
Cuyamaca College 900 Rancho San Diego, Ca. 92019
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