Joseph Flood
Garysburg,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Area Director
K-12 Alliance
Roanoke Rapids, NC
09.2021 - Current
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Tracked hours and inventory usage, and prepared associated reports.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Processed orders and issued documentation.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager
Applebee's
Emporia, VA
06.2015 - 07.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Chef
Hilton Garden Inn Hotel
Roanoke Rapids, NC
03.2011 - 06.2015
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Placed orders to restock items before supplies ran out.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Developed recipes and menus by applying understanding of market demand and culinary trends,
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Planned promotional menu additions based on seasonal pricing and product availability.
Sous Chef
Cheesecake Factory Inc
Raleigh, NC
02.2008 - 02.2011
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Disciplined and dedicated to meeting high-quality standards.
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Monitored and controlled overhead and production costs with responsibility for profit and loss.
- Mentored kitchen staff to prepare each for demanding roles.
Education
Bachelor of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ06.2023
Associate of Arts - Culinary Arts
Art Institute of Raleigh Durham
Durham NC06.2008
Skills
- Recipe Development
- Customer Service
- Food Preparing, Plating and Presentation
- Standards Compliance
- Budgeting and Cost Control
- Menu Planning
- Food Preparation
- Inventory Management
- Profit Target Achievement
- Team Leadership
Timeline
Area Director
K-12 Alliance
09.2021 - Current
General Manager
Applebee's
06.2015 - 07.2021
Chef
Hilton Garden Inn Hotel
03.2011 - 06.2015
Sous Chef
Cheesecake Factory Inc
02.2008 - 02.2011
Bachelor of Arts - Business Administration And Management
University of Phoenix
Associate of Arts - Culinary Arts
Art Institute of Raleigh Durham
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