Joseph Flores
San Antonio,TX
Summary
Sales and hospitality professional with experience in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
7
7
years of professional experience
Work History
Bartender/Server
HIlton Palacio Del Rio
01.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bar Manager
Blue Star Brewing Co.
12.2022 - 01.2024
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Increased revenue with creative marketing initiatives and promotional events.
Accounts Receivable and Billing Clerk
La Cantera Resort and Spa
01.2018 - 02.2022
- Utilized various software programs to process customer payments.
- Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
- Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Collaborated with sales teams on contract reviews ensuring that all invoicing terms and conditions were accurately reflected in client agreements.
Education
Bachelor of Arts - Music Business
The University of Texas At San Antonio
San Antonio, TX12-2020
Timeline
Bartender/Server
HIlton Palacio Del Rio
01.2024 - Current
Bar Manager
Blue Star Brewing Co.
12.2022 - 01.2024
Accounts Receivable and Billing Clerk
La Cantera Resort and Spa
01.2018 - 02.2022
Bachelor of Arts - Music Business
The University of Texas At San Antonio
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