Joseph Flores
Chicago Ridge,IL
Summary
Dynamic retail professional with extensive experience as a Store Manager and Assistant Manager, skilled in leading teams and optimizing daily operations. Expertise includes cash handling, inventory management, and delivering exceptional customer service in high-volume settings. Proven success in effective task delegation, shipment management, and driving store performance while fostering a positive and collaborative team environment. Committed to enhancing operational efficiency and elevating the customer experience through strategic leadership and a hands-on approach.
Overview
11
11
years of professional experience
Work History
Assistant Manager
The Vitamin Shoppe
Oak Lawn, IL
02.2025 - Current
- Executed opening and closing procedures efficiently. Assisted in maintaining operational readiness during shifts. Supported team members in adhering to established protocols.
- Oversaw daily cash operations to maintain accuracy and security. Trained staff on effective cash handling procedures. Monitored cash flow to identify discrepancies and resolve issues.
- Assisted customers with purchases and processing transactions at the cash register. Supported team members in maintaining a clean and organized sales floor. Facilitated smooth transactions to enhance customer shopping experience.
- Executed planogram setups to optimize product placement and enhance visual merchandising.
- Assisted in conducting cycle counts and inventory rotations. Supported inventory management through systematic counts and rotations. Participated in routine cycle counts and organization of stock rotations.
- Receiving and putting out shipments
- Implemented coaching strategies to support employee growth and improve team dynamics.
- Contributed to team dynamics by fostering open communication and cooperation.
- Ordering supplies
- Collaborated with management to implement inventory control systems, reducing stock discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Manager
Spencer’s Gifts
Chicago Ridge, IL
11.2023 - 02.2025
- Helped run store operations during scheduled shifts by delegating responsibilities among associates and managers, ensuring smooth workflow
- Executed opening and closing store procedures, maintaining accuracy in money handling and cashiering
- Received and processed shipments, setting planograms to optimize product placement and sales
- Handled transfers to other stores and efficiently picked and packed in-store and shipment orders
- Assisted in managing daily operations to enhance team efficiency and customer satisfaction.
Operational Associate
Gopuff
01.2021 - 02.2023
- Received freight and stocked shelves, maintaining inventory accuracy and product availability
- Conducted cycle counts and monitored expirations to ensure compliance and reduce waste
- Maintained facility cleanliness and organization, supporting a safe work environment
- Packed and dispatched orders to drivers, ensuring timely delivery and customer satisfaction
- Provided great customer service to enhance overall customer experience
Sales Associate
Party City
Chicago, IL
09.2015 - 01.2021
- Loaded and unloaded trailers, supporting efficient inventory flow
- Stocked shelves and set displays to maximize product visibility and sales
- Processed cashier transactions and picked online orders for timely customer fulfillment
- Created labels and transferred products to maintain accurate inventory records
- Provided great customer service to ensure positive shopping experiences
- Enhanced customer experience through effective product placement and merchandising strategies.
- Trained new sales associates on inventory management and point-of-sale systems.
Store Manager
Halloween City
08.2018 - 11.2018
- Scheduled, interviewed, and hired employees, building a strong and reliable team
- Delegated responsibilities among staff to optimize store operations and productivity
- Counted money drawers in the morning and at night, ensuring financial accuracy
- Received freight, stocked shelves, and set displays to drive sales and maintain inventory
- Managed cashiering, opening, and closing procedures while providing great customer service
- Oversaw daily store operations, ensuring efficient inventory management and merchandising standards.
- Trained and mentored staff, fostering a high-performance team environment.
Education
GED -
RICHARD J. DALEY COLLEGE
07.2013
Skills
- Packaging
- Communication
- Order Fulfillment
- Staff Scheduling
- Freight experience
- Inventory Management
- Planogram Implementation
- Writing Skills
- Team leadership
- Decision-making
- Problem-solving
- Store Management Experience
- Shipping & Receiving
- Commercial Cleaning
- Customer service
- Money handling
Additional Information
Authorized to work in the US for any employer
Timeline
Assistant Manager
The Vitamin Shoppe
02.2025 - Current
Assistant Manager
Spencer’s Gifts
11.2023 - 02.2025
Operational Associate
Gopuff
01.2021 - 02.2023
Store Manager
Halloween City
08.2018 - 11.2018
Sales Associate
Party City
09.2015 - 01.2021
GED -
RICHARD J. DALEY COLLEGE