Joseph Flowers Jr
Louisburg,NC
Summary
Deadline-driven professional with career rich in mechanical knowledge, understanding of electronics, quick to learn new programs and concepts, while promoting strong team cohesiveness. Analyze client requirements and provide key recommendations on systems and installation options that deliver strong customer satisfaction and continued loyalty. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Installation Supervisor
Hussey Seating Company
North Berwick, ME
07.2023 - Current
- Provided supervision and guidance to installation teams onsite.
- Organized and scheduled daily tasks for installation teams.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Managed communication channels between various teams involved in the execution of complex projects.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Tracked inventory levels of necessary materials and supplies required for installations.
- Collaborated with other departments such as sales, engineering, purchasing., to ensure smooth operations throughout the entire process.
Equipment Service Coordinator
GCP Applied Technologies
Cambridge , MA
01.2019 - 07.2022
- Oversee and coordinate all the installs of the Verifi system nationally.
- Device and implement project scope, proper methods of delivery, and operations scheduling; collaborate with clients in scheduling installation timeframes.
- Reported data for maintenance, installations and inventory assessments.
- Worked successfully with coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Diagnosed and repaired Verifi equipment issues when assisting in servicing accounts.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Monitored inventory levels and ordered additional supplies as needed.
- Facilitated communication between different departments in order to resolve issues quickly.
Field Supervisor
On Site Communications
Concord, NC
03.2014 - 12.2018
- Utilize strong electronics knowledge and technology skills for installation of GPS devices in school busses and police vehicles requiring security cameras and WiFi access points nationwide as onsite team lead.
- Deliver excellent customer service and support delivery, ensuring complete client satisfaction.
- Current project location is RI completing a GPS project for a bus fleet that allows track and chase for the school district for 110 buses—project total is $60K with $40K in annual service revenue.
- Mentor and assist up to 10 technicians, ensuring projects are completed on time and on budget.
- Promote business success and expansion through excellent troubleshooting delivery, timely completion of projects, and customer/business relations development.
- Construct and test electronic circuits, install point-to-point wire harness and connectors, and replace faulty parts and unit wiring—retesting all components ensuring business/system continuity.
Diesel Technician
Dirty South Diesel Performance
Louisburg, NC
01.2013 - 02.2014
- Provided customer and aftermarket repairs and maintenance on diesel engine trucks and custom switch work in power stroke diesel engines for this small startup business; determined replacement parts needed based on inspection and troubleshooting of existing issues.
- Demonstrated extensive knowledge of engine power, electronics, and features; discussed customer issues and provided recommendation on repair options.
- Rebuilt gas and diesel engines, completed vehicle maintenance and tested trucks/buses to effectively diagnose issues or ensured repairs were completed successfully.
- Completed parts orders over the phone and in person and created sales contracts and slips for parts purchased; managed parts inventory and merchandise display.
- Utilized strong troubleshooting skills to inspect, test, and pinpoint defective equipment; diagnosed engine or part failure points using testing equipment including handheld computers, motor analyzers, chassis charts, and pressure gauges.
- Detailed knowledge of all working engine parts, electronics, and any parts needed to successfully troubleshoot and repair engines and electronic components.
Certified Correctional Officer
North Carolina, Safety, Adult Corrections
Raleigh, NC
01.2013 - 12.2013
- Completed all required training to provide inmate monitoring in housing units, during work, and recreational activities that ensured prevention of violence and stop escape attempts; followed all policies, procedures, and regulations.
- Kept detailed records of inmate identification, charges, and incidents documenting daily activities of inmates and noted behavior.
- Transported inmates to and from doctor appointments, court appearances, and worksites; screened visitors and maintained order.
- Completed facility inspections focused on fire, safety, and sanitation initiatives; dispensed medication to inmates and provided communications that facilitated response to questions, concerns, and requests.
- Investigated internal occurrences within the institution, assisted police in external investigations of crimes committed by inmates.
Education
Engineering | General Business -
Vance Granville Community College
Skills
- Superior Customer Service
- Dedicated Team Player
- Focused Attention to Detail
- Quickly Learn New Processes
- Ensure Quality Output
- Project Management
- Scheduling Coordination
- Project Coordination
- Personnel Management
- Strategic Planning
Timeline
Installation Supervisor
Hussey Seating Company
07.2023 - Current
Equipment Service Coordinator
GCP Applied Technologies
01.2019 - 07.2022
Field Supervisor
On Site Communications
03.2014 - 12.2018
Certified Correctional Officer
North Carolina, Safety, Adult Corrections
01.2013 - 12.2013
Diesel Technician
Dirty South Diesel Performance
01.2013 - 02.2014
Engineering | General Business -
Vance Granville Community College
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