Joseph Foelsch
Post Falls,ID
Summary
Proven professional with a track record of enhancing customer satisfaction at Safeway through effective complaint resolution and safety protocol training. Skilled in POS operations and cash handling, coupled with a strong ability to adapt and collaborate. Increased team efficiency and maintained high cleanliness standards, demonstrating resilience and a commitment to excellence.
Overview
20
20
years of professional experience
Work History
Fuel Clerk
Safeway
07.2023 - 11.2024
- Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Trained new employees on proper procedures and safety protocols, increasing overall efficiency.
- Enhanced safety measures by conducting regular inspections and maintenance of fuel equipment.
- Facilitated seamless payment transactions for customers using cash, credit cards or loyalty programs, enhancing customer convenience.
- Cleaned up gas and other spills in accordance with spill procedures.
- Maintained clean and orderly work station.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
Customer Service Representative Lead
Idaho Youth Ranch Thrift Store
08.2021 - 07.2023
- Conducted regular performance evaluations for continuous improvement of team members'' skills and abilities.
- Mentored junior staff, providing guidance on best practices in customer service.
- Offered personalized solutions for customers by thoroughly understanding their needs and preferences.
- Increased first-call resolution rates through targeted coaching sessions focused on active listening skills for team members.
- Managed escalated calls effectively, minimizing negative impact on client relations while maintaining composure under pressure.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Family Owned Businesses
Self-employeed
03.2005 - 10.2008
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Assisted in recruiting, hiring and training of team members.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Education
Other - Scuba Instructor
PDIC
IndianaHigh School Diploma -
Basic High School
Henderson, NV06-1987
Skills
- Efficient work ethic
- Cleanliness and Organization
- Professionalism and Courtesy
- Cash handling expertise
- Adaptability and Resilience
- Loss prevention strategies
- Maintaining safety standards
- Point of sale operation
- Stocking Merchandise
- Teamwork and Collaboration
Timeline
Fuel Clerk
Safeway
07.2023 - 11.2024
Customer Service Representative Lead
Idaho Youth Ranch Thrift Store
08.2021 - 07.2023
Family Owned Businesses
Self-employeed
03.2005 - 10.2008
Other - Scuba Instructor
PDIC
High School Diploma -
Basic High School