Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Ford

Fort Worth,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience

Work History

Retail Customer Service Representative

Family Dollar
Fort Worth, TX
01.2023 - 06.2023
  • Greeted customers upon entry and provided assistance with finding items.
  • Assisted customers in the checkout process, including bagging items and processing payments.
  • Provided product knowledge to customers on a variety of merchandise.
  • Answered customer inquiries regarding store policies, products and services.
  • Resolved customer complaints in a professional manner.
  • Maintained an organized work area to ensure efficient service to customers.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Performed cash register operations accurately and efficiently.
  • Restocked shelves with new merchandise as needed.
  • Organized backroom stock according to company procedures.
  • Conducted regular inventory counts of all merchandise in the store.
  • Executed markdowns on designated items according to corporate guidelines.
  • Ensured that all displays were properly stocked and attractively presented.
  • Inspected returned merchandise for damage or missing parts before re-stocking.
  • Monitored security cameras for suspicious activity.
  • Provided excellent customer service by anticipating customer needs and responding promptly to inquiries.
  • Demonstrated strong problem solving skills when addressing customer concerns.
  • Adhered to safety standards at all times while working in the store environment.

Retail Customer Service Representative

Domino's Pizza
Fort Worth, TX
06.2022 - 11.2022
  • Operated the pizza oven, ensuring pizzas were cooked to order.
  • Prepared dough and sauce for pizzas according to recipes.
  • Cleaned and sanitized kitchen surfaces and equipment.
  • Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
  • Handled customer orders in a timely manner, ensuring accuracy of order.
  • Monitored quality of all products served to customers.
  • Ensured compliance with health and safety regulations in the kitchen area.
  • Assisted other cooks in preparing salads, sandwiches, desserts and appetizers.
  • Inspected workstations for cleanliness before beginning shift.
  • Stocked shelves with necessary ingredients for making pizzas.
  • Rotated stock items so that oldest product was used first.
  • Measured ingredients accurately using measuring cups or scales.
  • Adhered to sanitation standards when handling food products and utensils.
  • Garnished finished pizzas with herbs or parmesan cheese according to recipe instructions.
  • Followed established recipes when creating specialty pizzas requested by customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

O.D. Wyatt High School
Fort Worth, TX
06-2023

Skills

  • Retail Floor Stocking
  • Problem Resolution
  • Strong Work Ethic
  • Merchandise Restocking
  • Inventory Counts
  • Welcoming Customers
  • Customer Assistance
  • Positive Customer Experiences
  • Payment Processing
  • Cash Register Operation
  • Order Bagging
  • Stocking And Receiving
  • Customer Complaint Resolution
  • Shelf Restocking
  • Customer Complaint Solutions
  • Money Handling
  • Sales
  • Effective Communication
  • Pizza Making
  • Dough Preparation
  • Product Stocking And Rotating
  • Food Processing
  • Cooking And Baking
  • Health Code Compliance
  • Teamwork And Collaboration
  • Dependable And Responsible
  • Equipment Cleaning
  • Kitchen Equipment Operation
  • Portion Control
  • Kitchen Support
  • Safety Procedures
  • Issue Resolution
  • Food Safety
  • Order Taking And Processing

Timeline

Retail Customer Service Representative

Family Dollar
01.2023 - 06.2023

Retail Customer Service Representative

Domino's Pizza
06.2022 - 11.2022

High School Diploma -

O.D. Wyatt High School

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Joseph Ford