Joseph Fort
Eugene,Or
Summary
Highly motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best meet the company’s needs.
Overview
32
32
years of professional experience
Work History
Comcast Business Tech
Comcast cable
02.2000 - 07.2025
- Provide exceptional customer service while working in a team or individual capacity to install residential or commercial services. Replace old equipment with updated equipment, test and make sure equipment is working efficiently. Work with other departments to make sure if there is a problem it gets resolved in a timely manner. Read and understand Plant Design and work with the construction department pushing cable and splicing fiber, to doing walk outs for new builds.
- Troubleshot customer equipment issues, ensuring prompt resolution and high satisfaction levels.
- Assisted in installation and maintenance of cable services, enhancing overall service reliability.
- Documented and tracked service requests using internal ticketing systems for efficient workflow management.
- Collaborated with team members to streamline operational processes, improving response times to customer inquiries.
- Trained new employees on technical procedures and customer service protocols, fostering a knowledgeable workforce.
Parts Specialist
Pacific Auto Supply
04.1996 - 02.2000
- Received customer orders and place them into the system for processing. Process returns, exchanges, and refunds in a timely manner. Organized and labeled parts to ensure easy identification and retrieval. Identify potential problems with defective or damaged parts before they reached customers. Create purchase orders for new parts when needed for vendors or suppliers. Maintain parts system with current order and sale data.
- Managed inventory levels, ensuring timely restocking of parts and supplies.
- Assisted customers in identifying and sourcing auto parts, enhancing service efficiency.
- Collaborated with suppliers to negotiate pricing and improve delivery timelines.
- Implemented an organized filing system for parts documentation, increasing retrieval speed.
- Trained new staff on product knowledge and customer service best practices.
Auto Lube Technician
Springfield Motors
03.1993 - 04.1996
- Inspected and maintained lubrication systems for optimal vehicle performance.
- Diagnosed mechanical issues and implemented effective repair solutions.
- Trained new technicians on safety protocols and equipment usage.
- Streamlined lubrication processes to enhance workflow efficiency.
- Managed inventory of lubricants and supplies to ensure availability.
- Conducted routine maintenance checks to prevent equipment failures.
- Collaborated with team members to improve service delivery standards.
- Developed training materials to support ongoing technician education.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Worked alone or in team-based systems to complete up to [Number] oil changes each day.
Education
Graduate -
Springfield High School
01.1992
Skills
- Computer networking, attention to detail, Reliability, Friendly, Positive Attitude, Problem Solving, Professionalism, Organization Skill, Adaptability and Flexibility
- Continuous learning mindset
- Preventative maintenance planning
- Vehicle inspection expertise
- Safety protocol adherence
- Work order processing
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Verbal and written communication
- Customer relations
- Safety compliance
- Documentation skills
- Willing to learn
- Teamwork and collaboration
- Team player
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Critical thinking
ACTIVITIES
I am a hard-working individual who in my free time likes to go hiking, fishing, camping, spending time with families and friends and working on old cars. I am currently working on a 1952 Chevy that has been in the family since new building it from the frame up.
Timeline
Comcast Business Tech
Comcast cable
02.2000 - 07.2025
Parts Specialist
Pacific Auto Supply
04.1996 - 02.2000
Auto Lube Technician
Springfield Motors
03.1993 - 04.1996
Graduate -
Springfield High School
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