Joseph Foster
Missoula,MT
Summary
Have 12 years in medical billing office experience. Experience which included mail room duties which involved scanning medical documents into database. Experience in credentialing which involved updating providers current information by out going calls to providers and online research. Also did verification of fee schedules and PPO discounts. Have knowledge in ICD-9, HCFA 1500, UB_92, HIPPA laws, and medical terminology. Trained new co-workers in credentialing with procedures and protocols. 1 year in as triage associate which prioritized urgent claims to avoid penalties and fees. 25 years of retail customer service. Have 4 years of experience in factory production, which involved in keeping accurate counts for each order for shipping. Have experience with CPT and HCPCS coding Maintains strict confidentiality Electronic Medical Record (EMR) software CPT and HCPCS coding Interpreting instruction HIPAA compliance Strong planning skills Team player with positive attitude
Overview
24
24
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Walgreen's Pharmacy
01.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Support Assistant
Scheels Sporting Goods
08.2021 - Current
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Assisted in the development of training materials and resources for the support team to enhance overall performance levels.
- Updated pricing and signage to complete product displays and educate customers.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Shift Supervisor
CVS Pharmacy
06.2014 - 10.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Line Operator
Elite One Source Nutritional Services
04.2019 - 12.2021
- Loaded and unloaded product on and off conveyor line by routinely lifting up to [Number] pounds.
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Collaborated with team members to achieve daily production targets and consistently meet deadlines.
- Exhibited excellent multitasking abilities, efficiently managing multiple machines simultaneously without sacrificing performance or quality standards.
- Adjusted machine feed and speed to correct machine malfunctions.
- Minimized machine downtime by promptly escalating technical problems to appropriate maintenance personnel for speedy resolution.
- Increased overall productivity by training new employees on proper procedures, equipment usage, and safety protocols.
Security Officer
Allied Universal Security Services
05.2018 - 10.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
Security Officer
Whelan Security Services
03.2018 - 09.2018
- Completed full building and grounds patrols to spot and investigate concerns.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
- Enhanced overall security awareness among staff through informative presentations on personal safety measures.
- Managed crowd control at large-scale events, effectively preventing any security breaches or incidents while maintaining a positive atmosphere for attendees.
- Implemented security measures for special events, ensuring guest safety and minimal disruptions.
- Checked all baggage using X-ray machines, metal detectors, and Garrett wands.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
Surveyor
Conifer Healthcare Solutions
12.2015 - 05.2017
- Maintained detailed records of survey responses, ensuring data integrity and easy access for analysis.
- Maintained detailed records of interview responses, facilitating easy analysis and reporting of findings.
- Provided feedback and assistance to colleagues on interview techniques and customer service questions.
- Maintained patience and professionalism despite negative customer interactions.
- Assisted in the development of effective questionnaires that elicited valuable insights from targeted participants.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
- Logged survey questions, customer answers and customer behavior directly into [Software] database.
Floater
Shearers
03.2012 - 03.2014
- Started as packer and palletizer
- Promoted to current position of floater for 1 year and 6 months
- Print labels for each orders
- Set all materials out needed for each orders
- Communicate between leads and supervisors so operations run smoothly
- Keep accurate count on each order to avoid shorting customer orders and cut cost
- Maintain a clean environment
Temp
Express Professional
07.2011 - 03.2012
- Temporary employment at medical office, lab tech at factory lab, and loading dock at warehouse
- Duties involved data entry
- Scanning medical records into data base
- Filing medical records
- Scheduling patients appointments
Sales Associate
Express
02.2011 - 05.2011
- Worked as a floor crew member
- Duties involved assist customers with questions and needs
- Replenish stock when low
- Front merchandise when not organized
Sales Associate
CVS Pharmacy
06.2002 - 05.2011
- Worked as cashier
- Duties involved assist customers with their needs and questions
- Cash out customers at the register
- Processed film in photo center
- Replenish merchandise when low
- Check in vendors with new deliveries
Credentialing Coordinator
Coventry Health Care
11.2000 - 05.2011
- Started out in the mail room scanning confidential medical records into database
- Printed out EOR's to be sent out to patients
- Moved to credentialing, which updated providers current information by outgoing calls to providers and online research into database
- Verified discounts for providers determined by state and federal fee schedules
- Trained new employees in credentialing in procedures and protocols
- Research for small projects directed by supervisor or office manager
- Processed medical claims which included HCFA 1500's and UB92's
- Knowledge of CPT codes and medical terminology
- Became the triage associate which was a position created to avoid fees and penalties for critical and time sensitive claims
Education
High School Diploma -
Wharton High School
Tampa, FL01.1999
EMT-Paramedic -
Hillsborough Community College
Tampa, Fl03.2025
Skills
- CPT and HCPCS coding
- Maintains strict confidentiality
- Electronic Medical Record (EMR) software
- Interpreting instruction
- HIPAA compliance
- Strong planning skills
- Team player with positive attitude
- Team leadership
- Team supervision
- Team motivation
- Goal setting and tracking
- Conflict resolution
- Assigning work
- Shift paperwork completion
- Security procedures adherence
Certification
- Forklift Operator Certification – Occupational Safety and Health Administration or other recognized entities.
- First Aid Certification
- CPR/AED Certification
Timeline
Shift Supervisor
Walgreen's Pharmacy
01.2022 - Current
Support Assistant
Scheels Sporting Goods
08.2021 - Current
Line Operator
Elite One Source Nutritional Services
04.2019 - 12.2021
Security Officer
Allied Universal Security Services
05.2018 - 10.2018
Security Officer
Whelan Security Services
03.2018 - 09.2018
Surveyor
Conifer Healthcare Solutions
12.2015 - 05.2017
Shift Supervisor
CVS Pharmacy
06.2014 - 10.2022
Floater
Shearers
03.2012 - 03.2014
Temp
Express Professional
07.2011 - 03.2012
Sales Associate
Express
02.2011 - 05.2011
Sales Associate
CVS Pharmacy
06.2002 - 05.2011
Credentialing Coordinator
Coventry Health Care
11.2000 - 05.2011
EMT-Paramedic -
Hillsborough Community College
High School Diploma -
Wharton High School
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