Joseph Frano
Slippery Rock,Pennsylvania
Summary
I’m a hardworking and adaptable business management professional with hands-on experience in hospitality, administration, and customer service. I enjoy leading teams, planning events, and finding solutions that make operations run smoother and customers feel valued. I’m someone who believes that small details make a big difference, whether it’s stocking a cooler, organizing a large event, or helping someone find exactly what they need. I’m energized by a busy environment, motivated by teamwork, and always looking for ways to improve the experience for everyone around me.
Overview
8
8
years of professional experience
Work History
6-Pack and Kitchen Associate
Ginger Hill Tavern
09.2023 - Current
- Manage takeout and 6-pack counter operations, handling incoming calls, customer orders, and food preparation.
- Maintain fully stocked coolers and assist kitchen staff during peak service hours to ensure operational flow.
- Recognized for multitasking effectively in a high-volume hospitality environment.
Crew Supervisor & Event Planner
Party Plus Tents + Events
06.2021 - 08.2024
- Supervised event crews on-site for large-scale event setups, managing logistics, timelines, staff coordination, and prioritized saftey.
- Worked directly with clients to plan event layouts, ensuring the successful delivery of tents, stages, and event furnishings.
- Led crews through efficient setups under tight deadlines, improving client satisfaction and referral rates.
- Seasonal
Retail and Customer Service Experience
Various Employers
01.2018 - 01.2023
- The North Face (Floor Sales Associate) – Advised customers on product features, material specs, and purchasing options.
- Walmart & Sam’s Club (Deli Associate) – Operated deli fryers and hot food counters, maintaining food quality and service efficiency.
- Hobby Lobby (Sales Associate/Janitorial Support) – Assisted customers with purchases and contributed to store upkeep and merchandising.
- Strengthened customer service, sales support, and inventory management skills across diverse retail environments.
Volunteer and Early Career Experience
N/A
01.2017 - 01.2022
- Slippery Rock University Housing (Desk Associate) – Managed front desk operations, assisting students with housing requests and service coordination.
- Office of Congressman Mike Kelly (Administrative Shadow) – Spent a brief part of my summer in 2017 job shadowing Mike Kelly's administrative office, gaining exposure to professional communication and organizational practices.
Education
Bachelor of Science - Business Management
Slippery Rock University of Pennsylvania – College of Business
12-2025
High School Diploma -
Erie First Christian Academy
Erie, PA06-2021
Skills
- Staff Management & Leadership
- Event Coordination & Client Planning
- Hospitality Operations & Food Service
- Administrative Support & Front Desk Management
- Customer Service Excellence
- Inventory Management & Stocking Procedures
- Microsoft Office Suite (Word, Excel, Outlook)
Timeline
6-Pack and Kitchen Associate
Ginger Hill Tavern
09.2023 - Current
Crew Supervisor & Event Planner
Party Plus Tents + Events
06.2021 - 08.2024
Retail and Customer Service Experience
Various Employers
01.2018 - 01.2023
Volunteer and Early Career Experience
N/A
01.2017 - 01.2022
Bachelor of Science - Business Management
Slippery Rock University of Pennsylvania – College of Business
High School Diploma -
Erie First Christian Academy
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