Joseph Frazier
West Allis,WI
Summary
An accomplished multi- campus leader with a solid background of delivering positive result. A history of steering cultural change and developing effective strategies for enhancing customer experience and satisfaction. Excellent record for developing team members to promotability while instilling transferable skills to assist them and their successes in future roles.
Overview
18
18
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Systems Director of Environmental Services
Froedtert Health
Milwaukee, WI
11.2013 - Current
- Successful leadership of a 2.9M square ft trauma 1- teaching facility (745 License beds) and five (5) satellite facilities.
- Lead and mentor a team of 500 team members.
- Develop and manage a budget totaling $28MM annually.
- Saved the organization $350,000 by effectively implementing change management and driving efficiencies in job assignments.
- Created and implemented Leader Accountability Matrix to ensure all leader weekly and monthly reporting.
- Implemented high reliability processes to Successful achieve TAT at 58 minutes.
- Insourced linen distribution with a 10% cost saving and a customer usage satisfaction of 99.8%
- Improved patient experience scores to the 85th percentile
- EVS and Linen both advanced to a Tier 1 as measured by Press Ganey for six consecutive years.
- Develop and maintain effective relationships with hospital clinical providers, and ancillary leaders to support the 85th percentile HCAHPS.
- Implemented cost saving and efficiencies in operations through standardized policies, training, supplies, and chemicals across all facilities.
Sr Operations Manager of Environmental Services
Aramark Carolinas Medical Center
Charlotte, NC
09.2011 - 10.2013
- Oversee cleaning and customer service operations for CMC trauma 1 teaching facility (874+ licensed bed).
- Decreased cost by $150,000 through reducing overtime, streamlining supplies and implemented an equipment preventive maintenance plan.
- Reduce Infection rates on Bone Marrow units by 15% through EVS Virtual training programs in partnership with IP&C team.
- Updated/ write departmental policies to parallel new departmental operations to ensure leader and staff accountability
- Compliant at 100% with no needle sticks or slip/ trips / falls-results of Environmental Health and Safety team.
- Compliant with all KPI as a result of successful management and negotiates of vendor service contracts.
- Increased the number of patients moved by 13% with the development of patient focused strategies.
- Increased client satisfaction and quality assurance scores of 16 satellite locations.
- Developed and sustained successful partnerships with all nurse leaders through purposeful team rounding.
- Implemented TED conference as an innovative cost effective tool to train and mentor department leaders through TED Leadership Series.
Operations Manager of Environmental Services
Aramark Pitt County Hospital
Greenville, NC
06.2005 - 09.2011
- Assist in the management and operations for a 900 bed facility with sixteen satellite buildings-approximately 1.8M square feet.
- Developed key words at key times along with AIDET program to enhance patient experience.
- Successful Joint Commission Survey at 95% in 2008.
- Reduced supply and equipment cost by 15%.
- Utilize bed tracing system (tele-tacking) to improve patient through put, and reduce LOS.
- Selected as high performing manager to assist in new client start-ups every year.
- Implement cost saving of approximately $15,000 annually in micro-fiber replacement costs through the implementation of small hand-folding carts for front line staff.
- Develop preventative maintenance and terminal cleaning programs for high reliability.
- Implement environmental service manager rounds with nurse managers to ensure client support and positive patient experience.
- Receive excellence award for service dedication in 2010 from internal customer service focus group.
- Created training booklets for floor techs on proper use/safety of ridding floor care equipment.
Education
Bachelor of Arts - Business Administration
UNC GreensboroCurrent Student: Online
Greensboro, NC 08.2021 - Current
Skills
- Standardized management processes
- Customer Experience Expert
- Expert Joint Commission Knowledge
- Innovative process improvement
- Reduce expense
- Contract Management
- Operational excellence and Innovation
- Vendor relationship management
- Create strong partnerships
- Drive staff/ patient engagement
- Build highly reliable operations
- Coaching and Development
Certification
- AHE Certification (T-CHEST)
Timeline
Bachelor of Arts - Business Administration
UNC GreensboroCurrent Student: Online
08.2021 - Current
Systems Director of Environmental Services
Froedtert Health
11.2013 - Current
Sr Operations Manager of Environmental Services
Aramark Carolinas Medical Center
09.2011 - 10.2013
Operations Manager of Environmental Services
Aramark Pitt County Hospital
06.2005 - 09.2011