Joseph Frederick
Midlothian,VA
Overview
12
12
years of professional experience
Work History
General Manager
Avalonbay Communities Inc
Mountain View, CA
09.2013 - 06.2023
- Managed all communities in Mountain View, California including Avalon Towers on the Peninsula, Avalon Mountain View, eaves Creekside and eaves Mt. View at Middlefield. (1,159 Units)
- Team Building and Development: Coordinated associate onboarding and development plans for community supervisors and community managers. Resulting in multiple promotions to elevated management positions across different departments within the organization.
- Asset Optimization: Identified market trends and implemented pricing strategy to maximize asset(s) performance.
- Revenue Growth: Constantly exceed budgeted base rental revenue growth at each community managed with communities combined $200K or more over budgeted in each year managed.
- Expense Awareness: Implemented expense controls for each community managed to increase net operating income.
- Customer Service Results: Developed and implemented unique programs to increase net promoter scores (NPS) at each community managed. This resulted in multiple communities consistently exceeding northern California customer service expectations year over year.
- Monitoring of Submarket: Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Project Management: Planned and guided projects to completion including interior apartment renovations, common area refresh, hallway renovations, Amazon Locker installation and numerous other projects.
- Creative Problem Solving: Developed, executed, and monitored bed bug program which reduced the amount of infestation from a peak of over eight percent penetration to less than one percent in one year (eaves San Jose).
- Change Management: Responsible for branding changes of three separate communities from Archstone to Avalon and eaves brands including staffing, training, designing and new leasing office.
Community Manager
Equity Residential
Los Angeles, CA
08.2012 - 07.2013
- Managed Versailles Apartments in Woodland Hills. (253 Units)
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Community Enhancements: Worked with maintenance staff to complete timely repairs and enhancements.
- Asset Protection: Conducted regular inspections to identify needed improvements and maintain highest standards.
- Completed Renovations: Evaluated property conditions and recommended improvements.
- Low Income Program: Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Low Income Program: Kept properties in compliance with local, state and federal regulations.
- Implemented property management systems to support community and expertly handle diverse needs.
Multiple Site Community Manager
P.B. Bell
Phoenix, AZ
03.2011 - 08.2012
- Managed communities of Crestone at Shadow Mountain and Cobalt on 32nd Street. (274 Units)
- Customer Service: Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Asset Protection: Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Military Service
U.S. Navy - Petty Officer Third Class Ship's Serviceman
June 1993 to December 1997
- Quality Assurance Inspector - Supply Department U.S.S. Abraham Lincoln (CVN-72)
- Letter of Accommodation - U.S.S. Niagara Falls (AFS-3)
Education
Bachelor of Science - Small Business Management
University of Phoenix
Tempe, AZ04.2011
Virginia Real Estate License
Aceable
Richmond, VA10.2023
Affiliations
IREM - Institute of Real Estate Management
- Associate Member
Timeline
General Manager
Avalonbay Communities Inc
09.2013 - 06.2023
Community Manager
Equity Residential
08.2012 - 07.2013
Multiple Site Community Manager
P.B. Bell
03.2011 - 08.2012
Bachelor of Science - Small Business Management
University of Phoenix
Virginia Real Estate License
Aceable