Joseph Frederick
Midlothian,VA
Overview
12
12
years of professional experience
Work History
General Manager
Avalonbay Communities Inc
09.2013 - 06.2023
- Managed all communities in Mountain View, California including Avalon Towers on the Peninsula, Avalon Mountain View, eaves Creekside and eaves Mt. View at Middlefield. (1,159 Units)
- Team Building and Development: Coordinated associate onboarding and development plans for community supervisors and community managers. Resulting in multiple promotions to elevated management positions across different departments within the organization.
- Asset Optimization: Identified market trends and implemented pricing strategy to maximize asset(s) performance.
- Revenue Growth: Constantly exceed budgeted base rental revenue growth at each community managed with communities combined $200K or more over budgeted in each year managed.
- Expense Awareness: Implemented expense controls for each community managed to increase net operating income.
- Customer Service Results: Developed and implemented unique programs to increase net promoter scores (NPS) at each community managed. This resulted in multiple communities consistently exceeding northern California customer service expectations year over year.
- Monitoring of Submarket: Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Project Management: Planned and guided projects to completion including interior apartment renovations, common area refresh, hallway renovations, Amazon Locker installation and numerous other projects.
- Creative Problem Solving: Developed, executed, and monitored bed bug program which reduced the amount of infestation from a peak of over eight percent penetration to less than one percent in one year (eaves San Jose).
- Change Management: Responsible for branding changes of three separate communities from Archstone to Avalon and eaves brands including staffing, training, designing and new leasing office.
Community Manager
Equity Residential
08.2012 - 07.2013
- Managed Versailles Apartments in Woodland Hills. (253 Units)
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Community Enhancements: Worked with maintenance staff to complete timely repairs and enhancements.
- Asset Protection: Conducted regular inspections to identify needed improvements and maintain highest standards.
- Completed Renovations: Evaluated property conditions and recommended improvements.
- Low Income Program: Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Low Income Program: Kept properties in compliance with local, state and federal regulations.
- Implemented property management systems to support community and expertly handle diverse needs.
Multiple Site Community Manager
P.B. Bell
03.2011 - 08.2012
- Managed communities of Crestone at Shadow Mountain and Cobalt on 32nd Street. (274 Units)
- Customer Service: Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Asset Protection: Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Military Service
U.S. Navy - Petty Officer Third Class Ship's Serviceman
June 1993 to December 1997
- Quality Assurance Inspector - Supply Department U.S.S. Abraham Lincoln (CVN-72)
- Letter of Accommodation - U.S.S. Niagara Falls (AFS-3)
Education
Bachelor of Science - Small Business Management
University of Phoenix
Tempe, AZ04.2011
Virginia Real Estate License
Aceable
Richmond, VA10.2023
Affiliations
IREM - Institute of Real Estate Management
- Associate Member
Timeline
General Manager
Avalonbay Communities Inc
09.2013 - 06.2023
Community Manager
Equity Residential
08.2012 - 07.2013
Multiple Site Community Manager
P.B. Bell
03.2011 - 08.2012
Bachelor of Science - Small Business Management
University of Phoenix
Virginia Real Estate License
Aceable
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