Joseph Frilot
Las Vegas,NV
Summary
Experienced Customer Service Supervisor bringing 31 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. I'm a passionate and hardworking job seeker with strong skills and eager to secure a position to help achieve company goals.
Overview
31
31
years of professional experience
Work History
Customer Service Supervisor
Delta Air Lines, Inc
06.1989 - 08.2020
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Facilitated training and recurrent training for new hires and team members whenever new equipment and/or software was introduced by the company.
- Coordinated safety and security measures at the airport in case of emergency, baggage handling, identification, customer property, company property, and hazardous material.
Education
John Marshall High School
Los Angeles, CA06.1974
Skills
- Team Development
- Workflow Management
- Certified Ground Security Coordinator (GSC)
- Complaint Resolution Official (CRO)
- Real Time Staff Management (RTSM)
- Customer Communication Skills
Timeline
Customer Service Supervisor
Delta Air Lines, Inc
06.1989 - 08.2020
John Marshall High School