Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joseph Fuentes

Odessa

Summary

Dynamic and results-driven dedicated professional with extensive experience at UPS, excelling in package handling and customer service. Proven ability to enhance delivery efficiency and customer satisfaction through critical thinking and effective communication. Skilled in data entry and relationship building, consistently achieving performance metrics and fostering positive client interactions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Package Handler/Delivery Driver

UPS
08.2017 - 09.2025
  • Operated automated sorting equipment to ensure efficient package processing.
  • Coordinated loading and unloading of packages for timely dispatch and delivery.
  • Monitored inventory levels to maintain optimal stock and reduce delays.
  • Trained new team members on safety protocols and operational procedures.
  • Delivered packages efficiently across designated routes, ensuring timely arrival and customer satisfaction.
  • Managed navigation systems to optimize delivery routes and reduce travel time.
  • Operated delivery vehicles while adhering to safety regulations and traffic laws.
  • Maintained accurate records of deliveries, including tracking information and customer signatures.
  • Collaborated with dispatch teams to coordinate deliveries and address any logistical challenges.
  • Inspected vehicles daily for maintenance needs, contributing to fleet reliability and safety standards.
  • Delivered packages to customer doorsteps and business offices.
  • Implemented process improvements that enhanced overall delivery efficiency and reduced delays.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Lifted, lowered, and carried packages typically weighing up to 150 pounds throughout regular course of delivery.
  • Promoted company reputation through positive interactions with customers, resulting in increased referrals and repeat business.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Operated light trucks to deliver loads as far as 100 miles from home location.
  • Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
  • Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
  • Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
  • Developed strong relationships with customers through courteous and professional interactions during deliveries.

Sales Associate

Fanzz
02.2015 - 07.2017
  • Engaged customers to understand needs and recommend appropriate products.
  • Managed inventory levels and organized merchandise displays to enhance visibility.
  • Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
  • Conducted regular stock audits to maintain accurate inventory records and reduce discrepancies.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Landscaper

Pecos Housing Authority
05.2013 - 08.2015
  • Assisted in planting, watering, and maintaining various plant species for diverse landscaping projects.
  • Learned to operate hand tools and equipment safely for efficient landscape maintenance.
  • Observed best practices for landscape design and execution during project implementation.
  • Participated in training sessions on safety protocols and equipment handling procedures.
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.

Education

High School Diploma -

Pecos High School
Pecos, TX
06-2014

Skills

  • Heavy lifting
  • Team collaboration
  • Warehouse safety
  • Package unloading
  • Packaging
  • Adaptable to change
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Microsoft Excel
  • Payment processing
  • Scheduling
  • Microsoft outlook
  • Follow-up skills
  • Microsoft PowerPoint
  • Microsoft Office Suite
  • Data collection
  • Quality control
  • Customer education
  • Sales expertise
  • Account management

Certification

  • US D.O.T Federal Motor Carrier - Current

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Package Handler/Delivery Driver

UPS
08.2017 - 09.2025

Sales Associate

Fanzz
02.2015 - 07.2017

Landscaper

Pecos Housing Authority
05.2013 - 08.2015

High School Diploma -

Pecos High School

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