Joseph Funck
Edmond,OK
Summary
25-year military veteran with extensive experience in all aspects of communication, including phone systems, fiber optics, computer systems, networks, servers and Information Technology (IT).
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
36
36
years of professional experience
Work History
IT Help Desk Team Lead
CACI International
Oklahoma City, OK
03.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
IT Field Support Technician 3
Loves Travel Stops
Oklahoma City, OK
02.2020 - 03.2024
- Streamlined operations by implementing and maintaining inventory tracking systems for IT equipment.
- Developed detailed documentation for IT processes and procedures, improving overall departmental organization and communication.
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
- Collaborated with cross-functional teams on the integration of new software applications into existing workflows.
- Served as a reliable point of contact for clients experiencing technical difficulties, offering prompt solutions to their problems.
- Evaluated systems according to predetermined checklist and noted issues.
- Efficiently troubleshot and repaired [Type] equipment to cut company costs and maximize productivity.
Senior Inventory Analyst
ARS Global Solutions
02.2018 - 02.2020
- Responsibility for maintaining and updating company website; in charge of SPOT Inventory Tagging System and training employees in system and admin of SPOT website; managing and maintaining warehouse inventory of over 7000 pieces of material; customer service including buying, selling, and logistics of sales transactions (invoicing, bills of lading, purchase orders, etc.); driving forklift and scissorlift in warehouse; driving semi truck for transport/relocation of pipeline inventory.
IT technician and phone switch manager
Deer Creek School District
01.2015 - 01.2018
- Responsible for maintaining computers and phone systems for Deer Creek High School and other schools within district.
Driver and Pump Down Operator Assistant
OTEX Pumping
10.2014 - 01.2015
- Drove pump down semi trucks to various locations in West Texas and assisted in pump down operations.
Driver
Onsite Drilling Tools
04.2014 - 10.2014
- Delivered tools and oilfield equipment to various Oklahoma locations.
Cisco Call Manager Administrator
Oklahoma Military Department
01.1998 - 01.2014
- Duties included Cisco Call Manager Administrator for the OK-ARNG at headquarters and 80 remote locations statewide; VOIP Implementation (Programming and Fielding) NCOIC; Converted Exchange Admin to Information Assurance Admin; Evaluated/Recommended Commercially Obtained Telecom Software (COTS); OK-ARNG Exchange Manager for the MS Exchange 5.5 Server; Trained and supported filed system administrators; built and managed the OKARNG Certification Team; Validated Information Assurance Vulnerabilities Assessments (IAVA's).
Civil Engineering
U.S. Air National Guard
01.1993 - 01.1999
- Duties included civil engineering, including implementation of building projects.
Infantry
U.S. Army
01.1989 - 01.1993
- Veteran, Desert Storm; Veteran, Operation Iraqi Freedom.
Education
High School Diploma -
El Reno High School
El Reno, OK05.1989
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Employee Evaluation
- Regulatory Compliance
- Trend tracking
- Talent Acquisition
- Problem-Solving
- Teamwork and Collaboration
- Team motivation
Careereducation
- Electronic Principles Inventory (EPI) February 1998
- Comms Cable Sys Apprentice May 1998
- Cisco Network Devices February 2003
- Cisco IP Telephony Part 1 April 2005
- Cisco IP Telephony V4.0 Course May 2005
- TCP/IP Services for Windows March 2006
- Network Administrator I April 2006
- Communications Engineering Software Course May 2007
- Sincgars ASIP/SIP Unit Level Maintenance June 2007
- 25B Most Certified, Civilian Acquired Skills March 2008
- Information Mgmt. Operators Course November 2008
- Managing the Call Manager System December 2008
- IASO Certification Course March 2009
- A+ Essentials 2009 March 2010
- Security + August 2011
- Functional Security + 789-11 MTT August 2011
Othereducation
- El Reno Junior College, 1992-94
- El Reno High School, El Reno, OK 1989 graduate
Valuableskills
- Tier 3 Help Desk
- Terminal Area Security Monitor
- Registration and Organizational Authority for Defense Message System
- Army Dinah Messaging System Converter
- Information Management Security Administrator
- Manager, Various Copper, Fiber Optic and Wireless Transports/Changeovers
- CAT 5 Cable (Ethernet/Networks) Installation and Termination
- CDL (Class A) driver's license, current
- Certified Forklift Operator
Professional Highlights
- Top Secret Military Clearance
- Implemented & managed VOIP system for entire OK Military Department
- Established fiber optic networking system for OK Army & Air National Guard Armories
- Installed fiber optic networking system for US Military Base in Italy
- Led Infantry troops in Iraq (2006, 2010)
- Deployed for Hurricane Katrina to set up command post incl. Satellite & phone systems
- Attained E-7, OK National Guard
- Received numerous Medals of Service & Honorable Discharge upon retirement
References
REFERENCES AVAILABLE UPON REQUEST
Additional Information
I Have A Current Secret Clearence From the Dept Of Defense 7/1/24
Timeline
IT Help Desk Team Lead
CACI International
03.2024 - Current
IT Field Support Technician 3
Loves Travel Stops
02.2020 - 03.2024
Senior Inventory Analyst
ARS Global Solutions
02.2018 - 02.2020
IT technician and phone switch manager
Deer Creek School District
01.2015 - 01.2018
Driver and Pump Down Operator Assistant
OTEX Pumping
10.2014 - 01.2015
Driver
Onsite Drilling Tools
04.2014 - 10.2014
Cisco Call Manager Administrator
Oklahoma Military Department
01.1998 - 01.2014
Civil Engineering
U.S. Air National Guard
01.1993 - 01.1999
Infantry
U.S. Army
01.1989 - 01.1993
High School Diploma -
El Reno High School