Joseph Gamboa
Douglas,AZ
Summary
Seasoned professional with a proven track record at Seven Arrows Recovery, adept in crisis management and fostering teamwork. Excelled in enhancing client progress through innovative problem-solving and critical thinking, significantly improving satisfaction and outcomes. Skilled in both policy analysis and building resilient client relationships, demonstrating adaptability and decision-making prowess.
Overview
20
20
years of professional experience
Work History
Crisis Management Management Provider
Self Employed Services
11.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Life Coach
Self Employed Services
01.2021 - Current
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
- Implemented creative problem-solving techniques with clients to identify innovative solutions for various life obstacles.
- Guided clients to overcome limiting beliefs and barriers, resulting in increased self-confidence and personal empowerment.
- Facilitated group workshops on topics such as communication, time management, and stress reduction, promoting overall wellbeing.
- Connected clients with available resources to improve plan success.
- Facilitated group sessions and learning discussions to further objectives.
Owner
Netsatt
11.2004 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Behavior Technician
Seven Arrows Recovery
07.2021 - 12.2023
- Provided one-on-one support to clients with addiction disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Worked as part of collaborative team to address changing needs
- Improved client communication skills through the use of evidence-based practices and techniques.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Trained clients to apply appropriate social skills and behavior modification techniques.
Education
Crisis Prevention And Management Provider -
American Crisis And Prevention Management Associat
07.2022
Life Coaching -
Health Coach Institute
01.2021
Douglas High School
Douglas, Az05.1992
Skills
- Incident command
- Policy analysis
- Influencing skills
- Business continuity
- Crisis communication
- Crisis management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Multitasking
- Patient care
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Decision-making
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crisis Management Management Provider
Self Employed Services
11.2021 - Current
Behavior Technician
Seven Arrows Recovery
07.2021 - 12.2023
Life Coach
Self Employed Services
01.2021 - Current
Owner
Netsatt
11.2004 - Current
Crisis Prevention And Management Provider -
American Crisis And Prevention Management Associat
Life Coaching -
Health Coach Institute
Douglas High School