Joseph Garcia
Madera,CA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
17
17
years of professional experience
Work History
Field Representative
Zap-it
04.2019 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Conducted market research for improved product positioning and increased sales opportunities.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Improved territory coverage by strategically planning and efficiently executing daily tasks.
- Achieved sales targets consistently through effective communication and persuasive selling techniques.
- Optimized route planning to minimize travel time while maximizing client visits, resulting in greater efficiency and cost savings.
- Completed paperwork in full, on time and with high accuracy.
- Submitted reports to senior management to aid in business decision-making and planning.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Connected with customers to assess satisfaction and resolve service issues.
- Conducted due diligence of research of marketplace to determine target audience, in-service training needs and overall product value and benefits.
Martial Arts Instructor
Renteria's Martial Arts Studio
07.2010 - Current
- Enhanced student performance by incorporating martial arts techniques and discipline into daily training routines.
- Assisted in the development of comprehensive martial arts programs, resulting in increased student enrollment and retention.
- Conducted rigorous physical fitness sessions to improve students'' overall strength, flexibility, and stamina.
- Fostered a positive learning environment by promoting respect, self-discipline, and teamwork among students.
- Provided individualized instruction to accommodate diverse learning styles and skill levels for optimal progress.
- Evaluated student progress through regular assessments, adjusting teaching methods accordingly for continuous improvement.
- Collaborated with fellow instructors on curriculum development and instructional strategies to ensure consistent high-quality instruction across all classes.
- Organized special events, including belt testing ceremonies and martial arts demonstrations, showcasing student achievements and promoting community engagement.
- Led workshops and seminars for advanced students, focusing on specialized techniques and skills refinement.
- Implemented effective classroom management techniques to maintain order during intense training sessions while prioritizing safety.
- Built strong relationships with parents through regular communication regarding student progress, expectations, and additional support as needed.
- Offered private lessons tailored to individual needs for accelerated skill development or intensive training purposes.
- Promoted awareness of proper nutrition alongside physical training contributing towards optimal health benefits for students involved in martial arts activities.
- Conducted seminars for local schools and community centers, raising public awareness of the benefits of martial arts training for all ages.
- Coached new students by breaking down techniques into simple moves.
Janitor
Geil Enterprises
06.2022 - 10.2022
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Enhanced building safety through regular inspection and repair of lights, doors, windows, and locks.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
Floor Guard
Miracle Skate - Fresno And Madera Roller Skating Rinks
04.2015 - 07.2017
- Enhanced safety by consistently monitoring floor conditions and addressing potential hazards.
- Maintained a clean and organized environment for customers through regular floor maintenance tasks.
- Improved customer satisfaction by providing assistance and resolving issues in a timely manner.
- Assisted in the training of new Floor Guards, ensuring consistent high-quality service throughout the team.
- Reduced incidents of rule violations by enforcing facility policies fairly and consistently.
- Promoted a positive atmosphere by engaging with customers and answering questions about facility offerings.
- Supported smooth operations by promptly responding to emergency situations, following established protocols.
- Delivered exceptional customer service through active listening, clear communication, and patience when handling conflicts or complaints.
- Streamlined check-in processes for guests by efficiently managing registration, payment collection, and locker assignments as needed.
- Aided in the prevention of accidents or injuries on the premises through vigilant supervision of guest activities and adherence to safety regulations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Gardener
Clemente's Gardening Service
06.2007 - 07.2017
- Enhanced garden aesthetics by implementing creative landscape designs and plant arrangements.
- Reduced water consumption through the installation of efficient irrigation systems and drought-tolerant plants.
- Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
- Collaborated with clients to develop personalized garden plans, delivering satisfaction through tailored outdoor spaces.
- Streamlined garden maintenance processes by organizing tools and equipment efficiently for daily use.
- Safeguarded client satisfaction by addressing concerns promptly and providing effective solutions.
- Ensured seasonal interest in gardens by selecting diverse plant varieties that bloom at different times throughout the year.
Utility Clerk
Food4Lesscentralvalley
02.2012 - 07.2013
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
- Reduced service disruption incidents by proactively identifying potential issues and coordinating maintenance efforts.
- Maximized customer retention rates by providing exceptional service in all interactions with clients.
- Boosted overall sales by consistently providing excellent customer service and product knowledge.
- Increased customer satisfaction by quickly addressing concerns and offering appropriate solutions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
History Teacher Education
Fresno City College
Fresno, CAEnglish Education
Reedley College
Reedley, CAHigh School Diploma -
Madera South High School
Madera, CA06.2011
Skills
- Self-Defense
- Goal Setting and Achievement
- Public Speaking Abilities
- Skill Development
- Presentation Skills
- Physical Conditioning
- Team Building and Collaboration
- Adaptability and Flexibility
- In-Depth Knowledge of Martial Arts
- Patience and Empathy
- Differentiated Instruction
- Flexible Schedule
Affiliations
- Martial arts
- Computer usage
Languages
Spanish
Limited Working
References
References available upon request.
Timeline
Janitor
Geil Enterprises
06.2022 - 10.2022
Field Representative
Zap-it
04.2019 - Current
Floor Guard
Miracle Skate - Fresno And Madera Roller Skating Rinks
04.2015 - 07.2017
Utility Clerk
Food4Lesscentralvalley
02.2012 - 07.2013
Martial Arts Instructor
Renteria's Martial Arts Studio
07.2010 - Current
Gardener
Clemente's Gardening Service
06.2007 - 07.2017
History Teacher Education
Fresno City College
English Education
Reedley College
High School Diploma -
Madera South High School