Joseph Garcia
Everett,WA
Summary
Grew up in a working class and am driven to provide great work ethics from experience. Considered a person of various skills that can be beneficial
Overview
9
9
years of professional experience
Work History
Delivery Associate
Smart Solutions And Logistics LLC/ Amazon
01.2023 - Current
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Reconciling accounts at the end of each shift.
- Managed delivery route for optimal use of time and fuel.
- Built professional relationships with customers and business partners to establish trust and credibility.
Residential Aide
Tulalip Tribes/ Village Of Hope
08.2023 - 01.2024
- Cared for clients in a homeless shelter.
- Facilitated personal hygiene management, feeding and ambulation.
- Answered office calls retaining to clients needs.
- Collaborated with interdisciplinary team members to develop individualized care plans that addressed each resident''s unique needs and preferences. Like, helping them obtain a license, teaching clients how to finance there budget, cook, clean, and helped them gain employment.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Hotel Resort Supervisor
Tulalip Tribes Resort Casino
04.2021 - 08.2023
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed and implemented customer service policies to enhance satisfaction.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Generated reports detailing findings and recommendations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Delivery Associate
DoorDash
01.2021 - 05.2021
- Managed delivery route for optimal use of time and fuel.
- Tracked delivery status and updated customers for expected delivery time.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
Delivery Driver
AutoZone
08.2020 - 12.2020
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Verified accuracy of all deliveries against order forms.
Asset Protection Associate
Walmart
01.2015 - 08.2020
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Facilitated smooth merchandise transfers between stores, ensuring accurate inventory counts while minimizing opportunities for product loss during transport.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
- Wrote reports for internal and external crime, burglary, or theft.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
Education
High School Diploma -
Dewitt Nelson
Stockton, CA06.1999
Skills
- Logistics knowledge
- Auto delivery
- Item tracking
- GPS Navigation
- Database Management
- Vehicle Maintenance
- Equipment Operation
- Shipping and packaging
- Loading and unloading
- Handheld scanning devices
- Heavy Lifting
- Order picking and processing
- Valid Driver's License
- Fluent in English
- Forklift Operation
- Shopping Orders
- Customer Service
- Stocking and Inventory
- MS Office
- Data Entry
Timeline
Residential Aide
Tulalip Tribes/ Village Of Hope
08.2023 - 01.2024
Delivery Associate
Smart Solutions And Logistics LLC/ Amazon
01.2023 - Current
Hotel Resort Supervisor
Tulalip Tribes Resort Casino
04.2021 - 08.2023
Delivery Associate
DoorDash
01.2021 - 05.2021
Delivery Driver
AutoZone
08.2020 - 12.2020
Asset Protection Associate
Walmart
01.2015 - 08.2020
High School Diploma -
Dewitt Nelson
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