Joseph Gardner
Raymore,MO
Summary
Adaptable Lead Sales Associate eagerly anticipating new challenges and opportunities for growth and contributions with dynamic sales team. Driven to go above and beyond to exceed team and corporate sales goals.
Overview
2
2
years of professional experience
Work History
Lead Plumbing Project Manager
Polestar Plumbing Heating and Cooling
Merriam, KS
09.2023 - Current
- Managed daily operations of sales department, including supervision of staff members.
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Collaborated with marketing team to create promotional materials for target customers.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Implemented process changes designed to streamline workflow within the department.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Achieved company growth and brand development through market expansion and sales.
- Analyzed business and sales targets using critical problem-solving skills.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed and implemented new sales strategies to update product lines.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Senior Salesman, Commercial and Sewer Specialist
Mr. Rooter of Kansas City
Grandview, MO
06.2022 - Current
- Implemented innovative customer loyalty programs designed to increase repeat purchases from existing clientele.
- Responded promptly and effectively to customer inquiries regarding products and services offered by the company.
- Developed relationships with key accounts to increase sales volume.
- Demonstrated product features, benefits and use to potential buyers.
- Maintained a current knowledge of market trends and competitive activities in the sales area.
- Conducted regular sales meetings to review performance and develop strategies for achieving goals.
- Negotiated pricing contracts with vendors to ensure best prices for merchandise purchases.
- Created promotional materials such as brochures, flyers, catalogs and price lists.
- Performed administrative tasks including order entry, invoicing and filing paperwork.
- Educated customers on product features and technical details to highlight benefits.
- Negotiated prices and set up contracts to finalize sales agreements.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Adhered to company initiatives and achieved established goals.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Recruited, hired and trained new hires to optimize profitability. Have had sales apprentices.
- Target 40k-60k in weekly retinue
- Diagnose explicit plumping issues and educate customers with little to know knowledge
- Manage job sites, control work flow and defend customer relationship through long processes.
- Stay in strict communication with other members of management team
Class A CDL Operator
REDDI services
Bonner Springs, KS
05.2022 - 06.2022
- Performed daily inspections on all equipment to identify potential issues or malfunctions.
- Monitored gauges, alarms, and other indicators to ensure equipment operated within acceptable parameters.
- Adjusted process variables such as pressure, temperature and flow rate according to established procedures.
- Troubleshot mechanical systems and reported any issues requiring repair or maintenance to the appropriate personnel.
- Responded quickly and effectively in emergency situations following safety protocols set by the company.
- Ensured compliance with applicable regulations regarding operation of Class A machinery and equipment.
- Conducted regular tests of water quality for clarity, color, taste, odor and pH levels in accordance with standard operating procedures.
- Updated operational documentation including SOPs manuals as required.
- Transported hazardous materials safely according to DOT regulations.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
- Obtained signatures needed to complete and process paperwork.
- Recorded expenses and maintained receipts.
- Processed shipment documents neatly and efficiently for each load.
Education
High School Diploma -
Johnson County Community College
Overland Park, KSSkills
- Relationship Building
- Customer Service
- Sales Promotions
- Sales Strategy
- Negotiation
- Meeting Sales Goals
- Account Management
- Goal-Oriented
- Mentoring and Training
- Opening and Closing Procedures
- Upselling and Cross-Selling
- Team Leadership
- Verbal and Written Communication
- Sales Presentations
Timeline
Lead Plumbing Project Manager
Polestar Plumbing Heating and Cooling
09.2023 - Current
Senior Salesman, Commercial and Sewer Specialist
Mr. Rooter of Kansas City
06.2022 - Current
Class A CDL Operator
REDDI services
05.2022 - 06.2022
High School Diploma -
Johnson County Community College