JOSEPH GARLAND
Canton
Summary
Experienced professional with over twenty years of experience in financial, product implementation, account management, collections, inbound and outbound call center service, staffing recruitment and training; Excellent communication and interpersonal skills; An analytical and results-oriented financial services professional. Ability to coordinate resources and timelines in order to drive projects to completion; Skilled in using creative team building exercises and resources; Ability to manage change and performance, shape organizational culture, and improve associate and customer relations; Proven success in developing and maintaining solid, trusting relationships with clients; Excels within challenging environments with complex structural and managerial performance. Proficient in waterfall and Agile mythology.
Overview
18
18
years of professional experience
Work History
Sr Project Manager
NCR Corporations
04.2018 - Current
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
- Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations.
- Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Communicated project plans and progress to key stakeholders and project contributors.
- Perform mergers between financal institutions and credit unions.
- Implemented online banking, bill pay and business banking for financial institutions.
- Created SOW's for financial Institutions.
Project Manager/Analyst
Fiserv
05.2013 - 04.2018
- Manage medium to large scale projects with high complexity while managing teams Coordinate groups of consulting teams performing billable product implementation, enhancement or integration projects Serve as liaison between FISERV and our client in order to ensure that all targets and requirements are met.
- Recommend additional products/services to client.
- Performed a direct role in designing customized solution specifications as needed.
- Ensured that all billable projects are completed on schedule and within budget.
- Travel to the client site for support and worked with SDLC projects for clients.
- Accountable for successful execution of assigned projects and Oversee assembly of the project team.
- Identifying required resources and tasks Responsible for managing on-boarding timeline and communicating adjustments or changes to all parties.
- Effectively coordinate the activities of the team, providing leadership and direction throughout the life of the project Manage communication and reports for program stakeholders.
- Leading cross functional teams and promoting collaboration and teamwork.
- Identify client process efficiency measures, provide analysis and partner with other business areas to find solutions that make it easy for our clients to do business.
Application Analyst
Ceridian
10.2012 - 05.2013
- Provided ongoing support to identify root causes for customer issues.
- Developed solutions and recommended appropriate action to prevent recurrence.
- Coordinated open incidents and followed up to ensure all customer issues were resolved promptly.
- Completed payroll deduction request for clients.
- Trained clients on payroll software Handled escalations from first level support.
- Completed account reconciliations, audits, amendments, exception filings and complex tax matters
- Managed over 50 customer calls per day.' or, "Increased sales by 10%".
- Enhanced application performance by conducting thorough system analyses and implementing necessary updates
- Streamlined user experience through the optimization of application workflows and interfaces
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes
- Conducted comprehensive data analysis to identify trends and areas for improvement, leading to better-informed decision-making processes
Implementation Specialist/Project Manager
WELLS FARGO, SUNRISE SYSTEMS
01.2012 - 10.2012
- Migrated business customers to new platform.
- Troubleshot issues and provided resolutions.
- Trained customers on new system and assisted banks with reconcilement, settlement.
- Prepared weekly status reports for management and Served as escalation point for implementation issues.
Project Manager/ E-Payments
FIDELITY NATIONAL INFORMATION SERVICES/ FIS
01.2006 - 01.2012
- Managed and provided e-payment support for a growing client base.
- Served as primary point of contact for a client base of seventy financial institutions.
- Maintained client relationships with Bill Pay and Managed their implementation or conversion.
- Provided Bill Pay training to clients and troubleshot technical issues to include all Fidelity Internet Banking Products (CLK OLB, BP ).
- Resolved customer complaints for each project managed.
- Identified any signs which could potentially classify a client as 'at risk' so that all issues could be resolved in a timely and efficient manner.
- Maintained the highest service level in addressing all client concerns and incoming inquiries on the same day in which they were received Assessed.
- Processed credit card payments for over 100 stores Performed weekly credit card processing reports for management Processed Credit card payments
Education
Marketing And Management -
Jacksonville State University
Jacksonville, Alabama12.1991
Skills
- Vendor Sourcing
- Project Tracking
- Cost Control
- Technical Support
- Resource Allocation
- Financial Administration
- Project Planning
- Work Flow Planning
- Project Management
- Data Analysis
- Contract Management
- Project Scope
training
- Awarded Management Certificate - Dale Carnegie, Birmingham, Alabama.
- Awarded Automotive Management Certificate – Firestone Management School, Chicago, Illinois
- Data and Taxonomy Management Training – Big Hammer/ Home Depot Data Services, Atlanta, Georgia
- Project Management Certificate -Fidelity E-Payments, Norcross, Georgia
- Payment Manager, Check Free, Hogan and CEO Safe Transmission Software Certification
Timeline
Sr Project Manager
NCR Corporations
04.2018 - Current
Project Manager/Analyst
Fiserv
05.2013 - 04.2018
Application Analyst
Ceridian
10.2012 - 05.2013
Implementation Specialist/Project Manager
WELLS FARGO, SUNRISE SYSTEMS
01.2012 - 10.2012
Project Manager/ E-Payments
FIDELITY NATIONAL INFORMATION SERVICES/ FIS
01.2006 - 01.2012
Marketing And Management -
Jacksonville State University
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