Joseph Garofalo
Staten Island,NY
Summary
Dynamic and customer-focused professional with a strong work ethic, honed at Supreme Italian Market. Proven expertise in meat cutting and inventory rotation, consistently enhancing customer satisfaction through effective service. Recognized for fostering teamwork and maintaining high standards of cleanliness, contributing to a positive shopping experience and operational efficiency.
Overview
5
5
years of professional experience
Work History
Deli Worker
Supreme Italian Market
07.2022 - Current
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.
- Trained new employees on deli operations, policies, and procedures, contributing to a more efficient workforce.
- Ensured timely completion of special requests or catering orders prioritizing accuracy and presentation.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Greeted customers at counter to fulfill requests and answer questions.
Retail Sales Associate
GNC Live Well
07.2021 - 07.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Front Desk Employee
Powerhouse Gym
01.2020 - 04.2020
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Handled emergency situations calmly and professionally while following proper protocols.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Enforced policies and procedures to increase efficiency.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
No Degree - Psychology
St. John's University
Staten Island, NYGED -
Monsignor Farrell
Staten Island, NY08-2020
Skills
- Meat cutting
- Inventory rotation
- Customer service
- Cleaning and sanitizing
- Money handling
- Equipment safety
- Strong work ethic
- Honesty and integrity
- Inventory counts
- Heavy lifting
- Positive attitude
- Teamwork
- Hospitality and accommodation
Timeline
Deli Worker
Supreme Italian Market
07.2022 - Current
Retail Sales Associate
GNC Live Well
07.2021 - 07.2022
Front Desk Employee
Powerhouse Gym
01.2020 - 04.2020
No Degree - Psychology
St. John's University
GED -
Monsignor Farrell
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