Joseph C. Garrison
OBGYN Clinc Manager, US Army
Fort Polk,United States
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
OB/GYN Clinic Operations Manager
Bayne Jones Army Community Hospital, US Army
12.2021 - Current
- Establish, supervise, monitor and track required training and certifications for two MSA’s, six nurses, and four providers
- Conducts routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Develop and track monthly staff schedule, review timecards and provide input to payroll calculations
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Communicate and ensure compliance with Bayne- Jones Army Community Hospital, Joint Commission, Defense Health Agency (DHA), and MEDCOM policies and procedures
- Address performance and disciplinary issues
- Managed routine operations and clinical projects, including setting targets and performance standards in accordance with budget and with expert leadership.
- Interact with patients, review patient feedback, and address patient service issues
- Inspect and maintain records on vital equipment
- Coordinate facility and equipment maintenance and other vendor services
- Perform front end registration and/ or clinical tasks as a back-up in case of absence or high demand
- Ensure clinic is always maintained inside and outside of the facility
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive continuous process improvement changes.; improved Patient Satisfaction by 20%.
- Operations Sergeant for Directorate of Treatment Programs
Medical Operations, Directorate of Treatment Prgm
Midwest Joint Regional Correctional Facility, USA
12.2018 - 12.2021
- Managed the Directorate of Treatment Programs consisting of Physical Therapy, Laboratory, Radiology, Assessments, Rehabilitation, Mental Health, Medications Distribution and Dental services while overseeing an average of 60 office visits and 50 phone calls daily
- Administratively responsible for 1 Medical Doctor, 1 Dentist, 2 Physician Assistants, 1 Psychiatrist, 1 Psychologist, 4 Social Workers, 2 Nurses, 2 Dental Hygienist, 2 Physical Therapist, 6 Healthcare Specialist, 10 Behavioral Health Specialist, 1 Radiologist, and the training/development of 2 administrative and 2 clinical personnel
- Integrated with Senior Executives, Physicians, and Directors to create, implement, and manage the Commander / CEO's intent and the Organization's vision
- Led the Department to zero Type I findings during the 2020 Joint Commission survey
- Managed the clinic's Risk Management and Performance Improvement projects
- Enthusiastically performed all general management responsibilities that included the interview/hiring process, department orientation, staff schedules and PTO requests
- Responsible for budget management; Ordered mission essential supplies through automated systems; Maintained equipment and facility maintenance
- Ensured weekly drug and supply inventories were conducted
- Created weekly provider productivity reports to ensure efficiency and optimum patient access.
- Worked closely with physicians in establishing NCQA credentials; and management of the Patient Centered Medical Home (PCMH) for patients
- Managed patient and staff safety policies then communicating those policies and expectations to the appropriate personnel
- Facilitated weekly professional and ancillary staff business operation meetings
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Created and monitored monthly reports; Managed patient complaint resolution with patients to improve overall patient experience and satisfaction scores; trained staff on customer service excellence
- Completed the Military Instructor Trainer Course / CPR Instructor
- Works directly with vendors, IT support, billing office, HIPAA office, and Human Resources
Manager, Medical Platoon Sergeant
United States Army
12.2015 - 12.2018
- Managed Primary Care Role 1 Aid Station consisting of 1 PA and 13 Health Care Specialist, that provided medical care to over 600 Soldiers
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Administratively responsible for training and development of all employees
- Enthusiastically performed all general supervisor and leadership responsibilities and maintained operational control of patient flow and staff schedules
- Responsible for budget management; Oversaw, directed, and assumed accountability for over $500k of medical equipment and a $150k budget; reduced supply spending by $15k
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Primary Care Clinic Manager
Wiesbaden Army Health Clinic, US Army
01.2012 - 01.2015
- Responsible for all clinical operation and outcomes within the Primary Care (PCMH) outpatient clinic; administratively responsible for 3 Medical Doctors, 1 Pediatrician, 1 Nurse Practitioner, 3 Nurses, 10 Health Care Specialist and the training and development of all staff members
- Direct management and influence with staff has led the Department in receiving Service Awards for exceptional patient satisfaction and customer service
- Integrated with Physicians, and Directors to create, implement, and manage the Commander / CEO's intent and the Organization's vision
- Effectively transitioned the clinic to become one of the Army’s first Patient Centered Medical Home Clinic
- Led the Department to zero Type I findings during the 2013 Joint Commission survey.
- Directly manages provider templates and schedules to ensure efficiency of faculty and resources; as a result, overall patient volume increased by 15% annually
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Significantly reduced the overall patient no-show rate by allocating resources effectively and timely
- Ensured patient safety and fall prevention measures are maintained; motivates staff in maintaining compliance of the National Patient Safety Goals (NPSG)
- Extremely effective in assisting patients with special needs, patient service recovery, and access to care barriers
- Counsels, mentors, and trains clinic supervisors in implementing strategies to achieve organizational goals
- Superbly facilitates operational control in meeting deadlines and suspense's
- Plans, schedules, and facilitates bi-monthly clinic meetings with clinic supervisors and staff
- Manages and oversees payroll and attendance for staff
- Oversaw, directed, and assumed accountability for over $750k of medical equipment
- Hand-picked by Commander / CEO to serve as the Equal Opportunity Leader
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
Manager, Medical Platoon Sergeant
United States Army
01.2005 - 01.2012
- Squad Leader/ Team Leader for Level 1 Medical Clinic, Counseled, mentored, and trained over 25 Health Care Specialist in implementing strategies to achieve organizational and personnel goals
- Superbly facilitated operational control in meeting deadlines and suspense's
- Oversaw accountability practices for property and equipment in excess of 2.5 million
- Planned, scheduled and facilitated Department meetings with clinic managers
- Established an effective patient screening process system that reduced waiting times from 30 minutes to no wait time up and under 10 minutes which improved overall access and patient care services
- Demanded the highest standards of maintenance and accountability of Property and Medical
- Displayed outstanding leadership capabilities; genuinely concerned for the welfare and career development of subordinates
- Medically processed over 2500 Soldiers in preparation for immediate deployment to the Middle East, through effective planning, organizing, and controlling
- Improved the overall effectiveness and efficiency of clinic operations by revamping and developing new policies and procedures
- Oversaw the accuracy and accountability of staff schedules to ensure efficient use of the Organization's resources
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
Education
Master of Science - Healthcare Administration
American Military University
02.2024
Bachelor of Science - Health Care Management
South Texas College
12.2021
Senior Leaders Course (SLC), Personnel Management - Leaderhip, Management
Academy of Health Sciences
Fort Sam Houston, TX2016
Certification - Master Resilience Trainer
United States Army
2015
Certification - Group Practice Management
United States Army
2013
Certification - Equal Opportunity Leaders Course
United States Army
2012
Certification - Unit Prevention Leader, Drug Testing Facilitator
United States Army
2012
Advanced Leaders Course (ALC) - Leadership Management
Academy of Health Sciences
Fort Sam Houston, TX2009
Warrior Leaders Course (WLC) - Leadership Management
Academy of Health Sciences
Fort Sam Houston, TX2009
Medical Specialty Course, Medical Specialist / Emergency Medical Technician (EMT) - Trauma Medicine/ Clinical Operations
Academy of Health Sciences
Fort Sam Houston, TX2004
Skills
- Corrective Action Plans
- Regulatory and Statutory Compliance
- Compassionate Care
- Staffing Requirements
- Electronic Health Records Systems
- Training and Development
- Excellent Communication
- Medical Emergency Response
- EMR Systems
- Trend Tracking
- Strategic Planning
Additional Information
- Meritorious Service Medal (2); Army Commendation Medal (5); Army Achievement Medal (5); Army Good Conduct Medal (4); National Defense Service Ribbon; Iraq Campaign Medal (5); Global War on Terrorism Service Medal; Army Service Ribbon (1); Oversees Service Ribbon (5); Certificate of Achievement Medal (4)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
OB/GYN Clinic Operations Manager
Bayne Jones Army Community Hospital, US Army
12.2021 - Current
Medical Operations, Directorate of Treatment Prgm
Midwest Joint Regional Correctional Facility, USA
12.2018 - 12.2021
Manager, Medical Platoon Sergeant
United States Army
12.2015 - 12.2018
Primary Care Clinic Manager
Wiesbaden Army Health Clinic, US Army
01.2012 - 01.2015
Manager, Medical Platoon Sergeant
United States Army
01.2005 - 01.2012
Master of Science - Healthcare Administration
American Military University
Bachelor of Science - Health Care Management
South Texas College
Senior Leaders Course (SLC), Personnel Management - Leaderhip, Management
Academy of Health Sciences
Certification - Master Resilience Trainer
United States Army
Certification - Group Practice Management
United States Army
Certification - Equal Opportunity Leaders Course
United States Army
Certification - Unit Prevention Leader, Drug Testing Facilitator
United States Army
Advanced Leaders Course (ALC) - Leadership Management
Academy of Health Sciences
Warrior Leaders Course (WLC) - Leadership Management
Academy of Health Sciences
Medical Specialty Course, Medical Specialist / Emergency Medical Technician (EMT) - Trauma Medicine/ Clinical Operations
Academy of Health Sciences
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