Joseph Gass
Ocala,FL
Summary
Dynamic Auto Technician with proven expertise at Walmart in enhancing customer satisfaction through efficient vehicle servicing and timely repairs. Skilled in replacing parts and performing fluid services, I excel in fostering teamwork and mentoring junior staff, contributing to improved shop efficiency and operational excellence.
Overview
17
17
years of professional experience
Work History
Auto Technician
Walmart
09.2024 - 03.2025
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Tested vehicle components and systems to identify issues.
- Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
- Inspected and tested vehicles and completed preventive maintenance such as oil changes, tire rotations, wheel balancing, and filter replacement.
- Changed, rotated, and balanced tires on different types of vehicles.
- Improved shop efficiency by maintaining a clean, organized work area and proper inventory of parts and tools.
Community Manager
Homes Of America Realty
06.2024 - 09.2024
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Community Manager
Homes Of America Realty
07.2023 - 05.2024
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
Community Manager
Grand Estates Management
06.2016 - 07.2022
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Evaluated property conditions and recommended improvements.
- Collaborated with local authorities on safety initiatives, contributing to significant reduction in community-related incidents.
Park Manager
OJN Properties
08.2012 - 06.2016
- Streamlined daily operations with the development of comprehensive SOPs for all staff members.
- Conducted ongoing evaluations of facility conditions, prioritizing improvements based on urgency and available resources.
- Enhanced park visitor satisfaction by implementing new programs and events tailored to diverse interests.
- Managed budgets effectively, ensuring optimal allocation of funds towards essential park operations.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Operations
Busch Gardens Tampa Bay
07.2008 - 07.2012
- Streamlined operations for cost reduction through process improvement initiatives.
- Provided expertise to support day drilling operations.
- Managed day-to-day operations of expanded learning program.
- Streamlined communication between various departments, resulting in smoother operations.
- Started presses and observed operations to detect malfunctions.
Education
Associate of Science - Graphic And Digital Design
Tampa College
Tampa, FL09-1997
High School Diploma -
Tampa Bay Technical HS
Tampa, FL05-1993
Skills
- Hazardous waste management
- Replacing parts
- Tire services
- Fluid services
- Battery services
- Customer service
- Changing tires
- Changing oil
- Replacing filters
Timeline
Auto Technician
Walmart
09.2024 - 03.2025
Community Manager
Homes Of America Realty
06.2024 - 09.2024
Community Manager
Homes Of America Realty
07.2023 - 05.2024
Community Manager
Grand Estates Management
06.2016 - 07.2022
Park Manager
OJN Properties
08.2012 - 06.2016
Operations
Busch Gardens Tampa Bay
07.2008 - 07.2012
Associate of Science - Graphic And Digital Design
Tampa College
High School Diploma -
Tampa Bay Technical HS
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