JOSEPH GAZELLA SR
Summary
Talented [Job Title] successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic [Job Title] with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Inside Sales/purchasing
Kj Fasteners Inc
08.2011 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Set up new accounts, established customer credit and set up payment methods.
- Used CRM software to maintain detailed contact logs and account records.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Utilized data and analytics to identify target markets and understand customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Quoted prices, credit terms and other bid specifications.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built diverse and consistent sales portfolio.
- Consulted with businesses to supply accurate product and service information.
- Prepared and submitted reports to keep management informed of sales activities and progress.
Shipping Clerk
Kj Fasteners Inc
08.1996 - 08.2011
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Reviewed order data to verify transactions and shipping dates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Processed required paperwork to expedite handling of shipped and received goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Conducted research to address shipping errors and packaging mistakes.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Sorted and delivered materials to different work areas and staff.
- Partnered with representatives from different carriers to arrange materials shipments.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Maintenance
Universal Metal
05.1994 - 08.1996
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- in charge of cleaning 3 manufacturing facilities sweeping floors, removing pallets from these facilities and organizing them in a identified area for recycling.
Dishwasher/night Shift Cook
Lithuanian Club
09.1993 - 05.1994
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prepared and served various food items in fast-paced [Type] environment.
Maintenance
Euclid Chemical Company
06.1991 - 09.1992
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- painted the exterior of the entire complex, performed various landscaping and other outside duties and various other outside
Dishwasher/Night Shift Cook
Lithuanian Club
02.1990 - 06.1991
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prepared and served various food items in fast-paced [Type] environment.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
Education
No Degree -
Cleveland State University
Cleveland OhNo Degree -
Lakeland Community College
Mentor OhNo Degree -
Tow Lift
Independence Oh08.1996
High School Diploma -
Villa-angela Saint Joseph High School
Clevleland Oh06.1995
Skills
- Persuasive Negotiator
- Relationship Building
- Sales Presentations
- Pipeline Development
- Contract Management
- Customer Service
- Attention to Detail
- Salesforce CRM
- Sales Closing
- Customer Relationship Management
- Product and Service Sales
- Exceptional Customer Service
- Order Management
- Goal Setting
- Product Knowledge
- Data Entry
- Database Management
- Relationship Building and Management
- Issue Resolution
- Superior Organizational Skills
- Relationship Development
- Driven
- Analytical Thinking
- Goals and Performance
- Analytical Problem Solver
- Organized and Efficient
- Client Retention
- Email and Phone Etiquette
- Cheerful and Energetic
- Verbal and Written Communication
- Warm Calling
- Key Relationship Management
- Documentation and Reporting
- Client Relationship Management
- Interpersonal Communication
- Project Coordination
- Adept Multi-Tasker
Accomplishments
- Supervised team of [Number] staff members. 4
- Documented and resolved [Issue] which led to [Results]. multiple quality product issues
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- multiple quality product issues
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency. multiple results completing multiple tasks
Certification
- [Area of certification] Training - [Timeframe]
- iso 9001: 2015 trained since 2008
Additional Information
i have many attributes very knowledgeable,personable,kind, friendly and easy to work with. i strive on goals and excellence.
i am a family man with two adults sons and recently became a grandpa which i am very excited about. i enjoy teaching the younger generation on how to achieve company and personal goals. i am a motivator and a great team player.
Timeline
Inside Sales/purchasing
Kj Fasteners Inc
08.2011 - Current
Shipping Clerk
Kj Fasteners Inc
08.1996 - 08.2011
Maintenance
Universal Metal
05.1994 - 08.1996
Dishwasher/night Shift Cook
Lithuanian Club
09.1993 - 05.1994
Maintenance
Euclid Chemical Company
06.1991 - 09.1992
Dishwasher/Night Shift Cook
Lithuanian Club
02.1990 - 06.1991
No Degree -
Cleveland State University
No Degree -
Lakeland Community College
No Degree -
Tow Lift
High School Diploma -
Villa-angela Saint Joseph High School
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