Joseph Gebru
Las Vegas,NV
Summary
Driven professional with a proven track record at Photo Express, excelling in customer service and problem-solving abilities. Demonstrated expertise in managing high-stress situations, resulting in increased customer loyalty and repeat business. Skilled in active listening and critical thinking, adept at turning escalated customer issues into satisfactory resolutions efficiently.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Photo Express
03.2021 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
BISRATE GEBRIEL International School
Ethiopia, Addis AbabaSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Photo Express
03.2021 - 06.2024
High School Diploma -
BISRATE GEBRIEL International School
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