Joseph Gergenti
Fort Mill,SC
Summary
Accomplished Operations and Implementation Manager at DHL, adept in streamlining operations and enhancing customer satisfaction through process improvements and strategic planning. Demonstrated expertise in Lean Six Sigma, alongside fostering professional growth within teams. Excelled in safe driving practices and stress management, contributing to significant efficiency gains and increased employee engagement.
Overview
42
42
years of professional experience
Work History
Customer Pickup Coordination
FedEx Ground
08.2023 - Current
- Resolved conflicts among team members promptly and fairly, fostering a positive working environment conducive to productivity.
- Coordinated closely with dispatchers to optimize scheduling and minimize wait times for customers.
- Reduced fuel consumption through strategic route planning and constant monitoring of driving habits.
- Offered assistance with navigation or locating specific destinations as needed by customers during pickups, showcasing excellent interpersonal skills and professionalism.
- Improved customer satisfaction by providing timely and efficient pickup services.
- Handled challenging situations calmly and professionally, addressing customer concerns effectively.
- Contributed to company growth by actively participating in marketing initiatives aimed at increasing brand awareness and client base expansion.
Sales Executive
FedEx Services
11.2006 - 07.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Operations and Implementation Manager
DHL
07.1982 - 10.2006
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Enhanced customer satisfaction by developing and executing comprehensive implementation plans.
- Facilitated communication between departments to ensure seamless coordination of tasks during complex implementations.
- Leveraged expertise in process optimization tools such as Lean Six Sigma methodologies to drive efficiency gains across various functional areas.
- Collaborated with stakeholders to gather requirements and develop tailored solutions for successful implementations.
- Optimized resource allocation for increased project efficiency and cost savings.
- Oversaw change management efforts, minimizing disruption during organizational transitions.
- Spearheaded the development of new operational procedures, leading to more effective work processes.
- Mentored team members in their professional development, fostering an environment of growth and collaboration.
- Managed cross-functional teams to ensure timely completion of projects with high-quality results.
- Partnered with leadership teams to align strategic goals with day-to-day execution plans for streamlined operations.
- Delivered consistent project milestones by effectively managing time-sensitive deadlines and resource constraints.
- Increased employee engagement through regular performance reviews, training opportunities, and recognition programs.
Education
Associate of Arts - Media Arts
LaGuardia Community College
Long Island City, NY06-1982
Skills
- Professionalism and punctuality
- Safe driving practices
- Patience and perseverance
- Defensive driving techniques
- GPS navigation
- Logbook record-keeping
- Flexibility in scheduling
- Stress management capacity
- Accident prevention awareness
FedEx Presidents Club , Five Star , Smith System ,Productivity Management, MVP 2008 , 2010 , 2012 ,
Presidents Club - Top5% in US Sales
Five Star - Top 1% of US Employees
Smith System-Train to maintain effective driving habits
Productivity Management-Forecast Planning maximize Service and Costs
MVP-Top Sales in all Product Categories
Languages
Spanish
Elementary
Timeline
Customer Pickup Coordination
FedEx Ground
08.2023 - Current
Sales Executive
FedEx Services
11.2006 - 07.2023
Operations and Implementation Manager
DHL
07.1982 - 10.2006
Associate of Arts - Media Arts
LaGuardia Community College